Danese Merryman
Katy,TX
Summary
Branch Manager at Penske Truck Leasing with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in branch operations management and customer relationships, I successfully implemented cost control measures and mentored teams, driving significant improvements in service quality and client loyalty.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Branch Manager-Existing Accounts
Penske Truck Leasing
02.2002 - Current
- Directed daily operations to enhance service delivery and customer satisfaction.
- Implemented cost control measures resulting in improved operational efficiency.
- Mentored team members, fostering professional development and skill enhancement.
- Analyzed market trends to inform strategic planning and resource allocation.
- Cultivated relationships with key clients, driving repeat business and loyalty initiatives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Education
Bachelor of Science - Business
Tarleton State University
Stephenville, TXSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager-Existing Accounts
Penske Truck Leasing
02.2002 - Current
Bachelor of Science - Business
Tarleton State University
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