Danese Serrano
Boca Raton
Summary
Dynamic and detail-oriented professional with experience at Disney, excelling in data entry and conflict resolution. Proven ability to enhance operational efficiency and guest satisfaction through effective communication and organizational skills. Committed to fostering teamwork and maintaining high standards in all tasks.
Overview
6
6
years of professional experience
Work History
Office Assistant
Joseph Tringali
Lighthouse Point
06.2020 - Current
- Supported daily operations through efficient clerical and administrative tasks.
- Answered and routed incoming phone calls, took detailed messages, and assisted with general inquiries.
- Performed accurate data entry and updated records in internal databases and office systems.
- Maintained organized filing systems for physical and digital records, facilitating quick document retrieval.
- Processed documents by copying, scanning, and organizing materials, enhancing accessibility for staff and management.
Food and Beverage Cast Member
Disney
Orlando
09.2024 - 01.2025
- Verified reservations and coordinated guest flow, enhancing operational efficiency.
- Applied crowd management and organizational procedures, ensuring structured and safe dining operations.
- Communicated policies and procedures clearly to guests while maintaining professionalism.
- Resolved guest concerns with sound judgment and conflict resolution techniques, improving guest satisfaction.
- Maintained sanitation standards in accordance with health and safety guidelines.
- Executed opening and closing procedures, including workspace setup and breakdown.
- Supported team operations through efficient table maintenance and service area upkeep.
Volunteer
Boca Helping Hands
Boca Raton
06.2021 - 08.2021
- Coordinated donation drives and managed inventory to ensure efficient food pantry operations.
- Collaborated with volunteers to foster a supportive and engaging work environment.
- Executed tasks based on supervisor instructions.
Education
Bachelor's - Criminal Justice
Florida Atlantic University
FL05-2027
Skills
- Data entry
- Records management
- Data review
- Report writing
- Research techniques
- Case analysis
- Evidence collection
- Fingerprinting
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Food and Beverage Cast Member
Disney
09.2024 - 01.2025
Volunteer
Boca Helping Hands
06.2021 - 08.2021
Office Assistant
Joseph Tringali
06.2020 - Current
Bachelor's - Criminal Justice
Florida Atlantic University