Danesha Ennis
Valdosta,GA
Summary
Accomplished Direct Support Professional with a proven track record at Normal Life Of Georgia, enhancing quality of life for individuals with disabilities through compassionate caregiving and efficient crisis intervention. Skilled in first aid and client support, consistently improving safety and satisfaction. Demonstrates exceptional ability to manage high-risk situations, ensuring dignity and security.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Normal Life Of Georgia
Valdosta, GA
04.2024 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Correctional Officer
Irwin County Detention Center
Ocilla, GA
01.2023 - 12.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Inbound Customer Service Representative
CDK Global
Valdosta, GA
07.2019 - 01.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Resolved complaints to satisfy customers and encourage future transactions.
- Improved first-call resolution rates by efficiently managing customer issues and complaints.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
Education
No Degree - Cosmetology
Wiregrass Georgia Technical College
Valdosta, GA05.2023
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
Timeline
Direct Support Professional
Normal Life Of Georgia
04.2024 - Current
Correctional Officer
Irwin County Detention Center
01.2023 - 12.2023
Inbound Customer Service Representative
CDK Global
07.2019 - 01.2020
No Degree - Cosmetology
Wiregrass Georgia Technical College