DANESSA CASTILLO
Haverhill,MA
Summary
Dynamic Community Health Worker with proven expertise in case management and patient engagement at Community Care Partners. Skilled in developing effective care plans and facilitating communication among healthcare teams. Recognized for strong analytical thinking and advocacy skills, ensuring optimal patient outcomes and adherence to healthcare compliance standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Health Worker
Community Care Partners BHCP/ Vinfen
Lawrence, USA
2023.11 - Current
- Coordinated patient care administration, including scheduling, organizing, and managing healthcare maintenance and treatment.
- Ensuring effective treatment plans and developing a care plan to address a patient's specific needs.
- Connecting patients with relevant care professionals, and facilitating communication between patients, their families, the medical and administrative staff, social service organizations, and healthcare providers.
- Educated patients about their conditions and ensured understanding of proper medication dosages.
- Monitoring and evaluating patient care delivery, and monitoring progress.
- Supported patient case management while overseeing human resources and public relations initiatives.
Patient Access Representative
Lowell General Hospital (Tufts Medicine)
Lowell, USA
2022.07 - 2023.10
- Processed patient information and maintained accurate records while communicating critical updates to staff and addressing patient inquiries.
- Performed administrative tasks, including collecting insurance details and copayments to ensure smooth patient transactions.
- Assisted visitors by providing directions and essential information to facilitate a positive experience upon arrival.
Pharmacy Tech
Century Pharmacy
Lowell, USA
2021.11 - 2022.03
- Prepared and filled compound prescriptions, interacted with customers to address inquiries, organized tasks, and assisted with insurance processes.
- Assisted pharmacists in preparing and dispensing medications, contributing to patient safety and adherence.
- Processed prescriptions accurately using pharmacy management software.
- Delivered medications to patients and facilities, ensuring timely access to necessary treatments.
- Managed inventory levels and restocked medication shelves efficiently.
Behavioral Tech
Learn It Systems LLC (BCI)
Woburn, USA
2021.02 - 2022.01
- Implemented individualized treatment plans for clients with behavioral challenges.
- Utilized evidence-based techniques to promote skill development and social interactions.
- Taught language development, positive skills, and social behavior to learners, addressing social challenges and behavior disorders.
- Collaborated with multidisciplinary teams to evaluate client progress and identify needs.
- Collected program data and supported parent training, behavior analysts, and ABA interns with client skill materials.
Pharmacy Tech
Greater Lawrence Family Health Center
Lawrence, USA
2017.06 - 2021.02
- Dispensed medications accurately following prescription guidelines and regulations.
- Prepared and filled prescriptions accurately to support patient health.
- Delivered medications to patients and healthcare facilities, facilitating timely access to necessary treatments.
- Assisted pharmacists in managing inventory and restocking medication supplies.
- Provided exceptional customer service by answering inquiries and resolving issues.
CASHIER/SALE ASSOCIATE
FINISH LINE
Salem, USA
2015.10 - 2017.07
- Processed customer transactions accurately at the cash register.
- Greeted customers upon entry and retrieved requested shoes from stock room.
- Assisted customers with footwear fitting by stooping and kneeling for better access.
- Prepared and dispatched customer shoe orders promptly.
Crew member/ Assistant Manager
DUNKIN DONUTS
Methuen, USA
2014.06 - 2017.07
- Provided customer service as cashier and prepared machines for operation.
- Stocked shelves and engaged in rapid customer interactions.
- Created and maintained databases for accurate information management.
- Processed payroll for employees.
RECEPTIONIST
FLORIDA HEALTH SYSTEMS
2013.11 - 2013.11
- Resolved customer issues and scheduled appointments while managing general office duties.
- Interviewed patients to collect essential medical information for accurate record-keeping.
- Support sales representative in opening new Accounts and upgrading existing service.
Teacher Assistant
COMMUNITY DAY CARE
Lawrence, USA
2011.06 - 2011.08
- Planned and organized engaging activities and arranged a safe, stimulating play area for toddlers.
- Served nutritious snacks to children and monitored engagement during snack time to promote social interaction.
- Provided attentive care for infants and toddlers, ensuring comfort and meeting individual needs during changing and feeding.
Education
High School -
Humanities And Leadership Development High School
Lawrence, MA2014-06
Skills
- Case management
- Care planning
- Patient engagement
- Healthcare compliance
- Community outreach
- Health education
- Referral coordination
- Community resources
- Monitoring
- Data collection
- HIPAA guidelines
- Home visiting
- MS Office
- Excel
- Word
- PowerPoint
- Outlook
- Problem solving
- Analytical thinking
- Attention to detail
- Effective communication
- Active Listening
- Customer Service
- Team collaboration
- Teamwork
- Decision-making
- Advocacy skills
- Decision-making
- Teamwork
- Advocacy skills
- Analytical thinking
- Health Care Systems
Community Service
Soup Kitchen, 04/01/11, Lawrence, MA
Languages
- English
- Spanish
Activities
Lawrence High School Junior Reserve Officer Training Corp (JROTC), 2010-2011, Uniform manager: Assists cadets with uniform, shoes, etc.
Certification
Pharmacy Tech
Timeline
Community Health Worker
Community Care Partners BHCP/ Vinfen
2023.11 - Current
Patient Access Representative
Lowell General Hospital (Tufts Medicine)
2022.07 - 2023.10
Pharmacy Tech
Century Pharmacy
2021.11 - 2022.03
Behavioral Tech
Learn It Systems LLC (BCI)
2021.02 - 2022.01
Pharmacy Tech
Greater Lawrence Family Health Center
2017.06 - 2021.02
CASHIER/SALE ASSOCIATE
FINISH LINE
2015.10 - 2017.07
Crew member/ Assistant Manager
DUNKIN DONUTS
2014.06 - 2017.07
RECEPTIONIST
FLORIDA HEALTH SYSTEMS
2013.11 - 2013.11
Teacher Assistant
COMMUNITY DAY CARE
2011.06 - 2011.08
High School -
Humanities And Leadership Development High School