Avdrita Lee
Calera,AL
Summary
Proven Client Service Representative with a track record of enhancing customer satisfaction through exceptional service at Project Hopewell and USPS. Skilled in customer support and payment processing, I excel in high-pressure environments, significantly reducing wait times and maintaining confidentiality. Achievements include surpassing performance standards and efficiently managing client and package volumes.
Overview
2025
2025
years of professional experience
Work History
Client Service Representative
Project Hopewell
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Window Clerk
United States Postal Service, USPS
12.2021 - Current
- Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
- Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
- Processed passport applications efficiently and accurately, ensuring compliance with all regulations.
- Exceeded performance expectations regularly, leading to positive feedback from supervisors and peers.
- Successfully managed large volumes of incoming packages for distribution within tight timeframes.
- Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
Education
Associate Of Applied Science - Medical Office Managment
Virginia College
Birmingham, ALSkills
- Customer support
- Payment processing
- Call center experience
- Customer focus
Timeline
Window Clerk
United States Postal Service, USPS
12.2021 - Current
Client Service Representative
Project Hopewell
Associate Of Applied Science - Medical Office Managment
Virginia College