DANETTE HANSON
Hopkins,MN
Summary
Excellent experienced dispatcher with proven skills in customer service and problem-solving. Known for effectively managing high-stress situations and ensuring timely transportation solutions.
Overview
10
10
years of professional experience
Work History
Dispatcher
FIRST STUDENT
Oakdale, MN
10.2016 - Current
- Coordinated daily transportation schedules for efficient route management.
- Monitored vehicle locations in real-time, ensuring prompt responses to emergencies and delays.
- Collaborated with drivers to resolve issues, enhancing communication and operational efficiency.
- Trained new staff on dispatch protocols, fostering adherence to safety and operational standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate on time pickups.
- Scheduled and organized charters to run efficiently.
- Scheduled charters according to customer needs.
- Coordinated daily transportation schedules for efficient route management and on time service to schools.
Education
High School Diploma -
Ashby Public School
Ashby, MNSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software - versa trans and trans-vers
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
Accomplishments
- Supervised team of 175 drivers.
- Collaborated with St Paul and North St Paul districts on field trips, as well as home to school routes.
Timeline
Dispatcher
FIRST STUDENT
10.2016 - Current
High School Diploma -
Ashby Public School