Dang Nguyen
Mauldin,SC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Barista
Ding Tea
Greenville, South Carolina
04.2020 - 11.2022
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Participated in budgeting and forecasting activities to make informed decisions.
- Designed and adjusted work schedules to meet business demands.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Monitored customer feedback to improve barista performance and customer service.
- Served customers quickly and efficiently and created strategies to prevent delays.
Kitchen Line Cook
Otto Izakaya
Greenville, SC
11.2021 - 12.2021
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Grilled meats and seafood to customer specifications.
- Produced adequate amounts of mise en place to make meal preparation easier.
- Checked food temperature regularly to verify proper cooking and safety.
- Plated and presented all dishes to match established restaurant standards.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Restaurant Waiter
Mekong Restaurant
Greenville, SC
07.2016 - 03.2020
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Met with chef to review daily specials and menu changes.
- Trained new servers on restaurant policies and procedures.
Education
High School Diploma -
Southside High School
Greenville, SC 09.2013 - 06.2017
No Degree - Computer Science And Programming
Greenville Technical College
Greenville, SC 05.2001 -
Skills
Exceptional customer service
Employee training
Food preparation and safety
Excellent math skills
Adaptive and creative
Friendly and outgoing
Cash Handling
Performance improvement
Excellent memory
New hire training
Professional demeanor
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Manager after 12 months.
Vietnamese Catholic Youth Teacher
I have been a part of the Vietnamese Catholic church my whole life and have helped built the youth within the Vietnamese community. My church has been a part of a global Eucharistic youth group, called Thieu Nhi Thanh The (TNTT), for 6 years now and we are the first to participate in the organization in South Carolina. I am part of the very first youth leaders in TNTT for our church and have represented our church during a Regional TNTT Meeting that discussed the future of the organization within our region to improve and grow our community to others who seek to be a part of the organization.
Timeline
Kitchen Line Cook
Otto Izakaya
11.2021 - 12.2021
Barista
Ding Tea
04.2020 - 11.2022
Restaurant Waiter
Mekong Restaurant
07.2016 - 03.2020
High School Diploma -
Southside High School
09.2013 - 06.2017
No Degree - Computer Science And Programming
Greenville Technical College
05.2001 -