D’Angelo Hawkins
Eastpointe,MI
Summary
Resourceful Sales Associate known for high productivity and efficient task completion. Possess specialized skills in customer service, merchandising, sales techniques and point-of-sale systems operations. Excel at communication, teamwork, and adaptability, ensuring seamless retail operations and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Retail Service Associate
Comcast
Saint Clair Shores, MI
01.2024 - Current
- Greeted customers and assisted them with finding the items that best meet their needs.
- Utilized software tools for tracking shipments and managing inventory.
- Provided support during major promotional campaigns including developing promotional materials and managing inventory levels.
- Performed detailed research of store layouts, customer preferences, and purchasing trends.
- Managed stock levels, ordered supplies when necessary, and ensured product quality was up to standard prior to use or sale.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Learning Ambassador
Amazon
Hazel Park, MI
05.2023 - 10.2023
- Provided individual guidance to employees regarding course selection, career planning, and academic growth.
- Monitored and evaluated training program success and effectiveness.
- Educated employees on proper use of organizations equipment, systems, and processes
Assistant Manager
T-Mobile
Livonia, MI
06.2021 - 08.2023
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Assisted field operations in maintaining consistent customer satisfaction with quality products and services.
- Resolved client issues by delivering excellent customer service and maintaining a positive attitude.
- Provided on hand technical support for customers experiencing technical difficulties
- Monitored product inventory and communicated with other locations to locate hard-to- find products
- Explained billing, insurance, and wireless phone operation to familiarize customers with new purchases and processes
- Discussed pricing and data plans to help customers choose services that best suit needs
- Drove sales success by building displays and merchandising attractive arrangements.
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Bartender Server
Applebee's Grill + Bar
Livonia, MI
08.2021 - 01.2022
- Demonstrated excellent multitasking skills by managing multiple orders at once.
- Performed opening and closing duties including restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Upheld high standards of sanitation in accordance with health department regulations.
Crew Member
McDonald's
Dearborn, MI
03.2016 - 08.2019
- Prepared foods according to menu standards, safety policies, and company policies
- Used extensive crew training and ongoing monitoring to avoid critical service errors
- Prepared hot, fresh food for guests to meet brand standards
- Kept wait times low through fast order taking and payment processing
- Addressed customers with friendly greetings and conversations
- Satisfied customers with fast and friendly food, beverage and dessert services.
Education
Diploma - Visual And Performing Arts
Arts Academy in The Woods
Fraser, MI06.2018
Skills
- Sales Techniques
- Team Leadership
- Analytical thinking
- Task prioritization
- Time management
- Staff Development
- POS system operation
- Data management
- Customer needs assessment
- Customer education
Timeline
Retail Service Associate
Comcast
01.2024 - Current
Learning Ambassador
Amazon
05.2023 - 10.2023
Bartender Server
Applebee's Grill + Bar
08.2021 - 01.2022
Assistant Manager
T-Mobile
06.2021 - 08.2023
Crew Member
McDonald's
03.2016 - 08.2019
Diploma - Visual And Performing Arts
Arts Academy in The Woods
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