Summary
Overview
Work History
Education
Skills
Timeline
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Danh Luong

Danh Luong

Kent

Summary

Dynamic Shift Leader with a proven track record of driving team performance and achieving operational goals through effective leadership. Skilled trainer and problem-solver with hands-on experience in fostering collaboration among team members. Adept at balancing the needs of customers, employees, and the organization to enhance overall productivity.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2024 - Current
  • Supervising daily operations to ensure a smooth workflow and high-quality service by consistently assessing bottlenecks.
  • Managing inventory levels, ensuring timely restocking of products through daily and weekly orders.
  • Assisting the store manager with the operations game plan, consistently achieving a 45-second OTD time for peak, keeping store cleanliness above 95% and bringing customers’ survey scores from 88% to above 95%.
  • Educating customers on current promotions and possible coffee pairings to enhance sales.
  • Supporting team members in achieving daily goals through effective communication.

Barista Trainer

Starbucks
02.2023 - 07.2024
  • Trained new partners in coffee preparation techniques, and inspired new partners to learn more about coffee.
  • Participated in District Barista Trainer session to promote effective learning environments.
  • Represented store at District Barista Championship, showcasing dedication to coffee crafting with Vietnam Dalat.
  • Completed Coffee Master program in June 2024.

Barista

Starbucks
11.2016 - 12.2019
  • Perfected coffee-crafting skills and provided expert recommendations on current selections.
  • Enhanced customer service standards, fostering a welcoming atmosphere for customers and partners.
  • Achieved Partner of the Quarter award three times during tenure at the store.

Education

Bachelor of Science - Computer Science

University of Washington
Seattle, WA

Skills

  • Inventory management
  • Training and mentoring
  • Customer service management
  • Team leadership
  • Sales education
  • Quality assurance

Timeline

Shift Supervisor

Starbucks
08.2024 - Current

Barista Trainer

Starbucks
02.2023 - 07.2024

Barista

Starbucks
11.2016 - 12.2019

Bachelor of Science - Computer Science

University of Washington

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