Dani Bender
Mesa,AZ
Summary
Customer service professional with experience in retail, banking, insurance, and hospitality. Strong communication and problem-solving skills with a background in cash handling, sales, and team training. Trusted to manage store operations independently and provide reliable customer service in fast-paced environments. Looking for an opportunity to continue growing into a leadership role.
Overview
9
9
years of professional experience
Work History
Store Assistant Manager
Circle K
Mesa, AZ
11.2023 - Current
- Managed the store independently during the weekend operations on Saturdays and Sundays.
- Facilitated customer transactions to provide efficient service and maintain customer satisfaction., lottery sales, and cash accurately using the POS system.
- Resolved customer issues professionally while ensuring the store was clean, organized, and fully stocked.
- Conducted training sessions for new employees to ensure understanding of daily procedures and customer service standards. on daily procedures and customer service to enhance team performance.
- Completed end-of-day paperwork to document daily sales and reconcile cash effectively., balance the books, reconcile cash, and finish daily closing procedures.
- Process merchandise orders and help maintain inventory levels and unload those shipments.
Loan Officer
State Farm Insurance
Tempe, AZ
06.2020 - 04.2023
- Assisted customers with vehicle loan and credit card applications, while ensuring a smooth application process.
- Answered questions about loan products and application requirements.
- Collaborated with insurance agents to address customer inquiries and enhance support.
- Directed customers to appropriate departments for timely assistance.
Teller
Desert Financial Credit Union
Tempe, AZ
11.2017 - 06.2020
- Processed deposits, withdrawals, and financial transactions to ensure accurate account management.
- Balanced cash drawers and conducted daily audits to maintain financial integrity.
- Recommended banking products tailored to customer needs, enhancing customer satisfaction and loyalty.
- Trained new employees on teller procedures and customer service.
Education
High School Diploma -
Heritage Academy
Mesa, AZSkills
- Point-of-Sale (POS) Systems
- Cash Handling
- Cash reconciliation
- Inventory Management
- Operational Oversight
- Staff Development
- Sales
- Customer Service
- Problem Solving
- Time Management
- Communication
- Microsoft Office
- Problem solving
- Attention to detail
Timeline
Store Assistant Manager
Circle K
11.2023 - Current
Loan Officer
State Farm Insurance
06.2020 - 04.2023
Teller
Desert Financial Credit Union
11.2017 - 06.2020
High School Diploma -
Heritage Academy