Rebekah Yeager
Lorton,VA
Summary
Detail-oriented and dependable operations professional with a proven track record of enhancing daily business functions, coordinating team activities, and maintaining organized workflows in fast-paced environments. Strong communication, problem-solving, and time-management skills ensure tasks are completed accurately and efficiently. Adaptability to rapidly changing priorities and the ability to manage competing responsibilities contribute to a productive and professional workplace. Committed to driving operational excellence and supporting team success through effective collaboration and strategic planning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Panera Bread/AAFES
Fort Belvoir, VA
06.2025 - Current
- Oversee daily business operations to ensure efficiency, organization, and adherence to company standards.
- Performed troubleshooting of POS terminals and Windows-based systems to quickly resolve technical issues and maintain uninterrupted operations.
- Maintained accurate entry of financial and operational data within POS and internal systems to support reposting and ensure record accuracy.
- Coordinate team workflows and delegate responsibilities to maintain productivity and meet performance goals.
- Monitor inventory and supply levels, proactively addressing operational needs to prevent disruptions.
- Identify and resolve operational challenges to support consistent service quality and workplace standards.
- Train and supervise team members on procedures, policies, and customer service expectations.
- Maintain accurate records and ensure compliance with internal guidelines and safety protocols.
- Prioritize multiple tasks while responding effectively to urgent operational needs in a fast-paced environment.
Manager
Mermaid's Cleaning Services
Norfolk, VA
10.2023 - 06.2025
- Directed a team of 4 employees in executing 5 residential and business cleaning services each day, focusing on quality and customer satisfaction.
- Facilitated tailored cleaning solutions by actively listening to and resolving specific client requests.
- Managed flexible scheduling to effectively respond to the unique demands of multiple clients.
- Upheld exceptional cleanliness protocols for commercial facilities to foster a productive atmosphere.
- Oversaw timely completion of all assigned tasks, showcasing strong time-management capabilities.
- Implemented rigorous cleaning protocols to promote a safe and healthy environment for clients and residents.
- Performed detailed cleaning and sanitization of bathrooms, kitchens, and comparable spaces, ensuring adherence to established health and safety protocols.
- Analyzed and responded to customer issues in a timely manner, fostering positive relationships and enhancing service quality.
- Created comprehensive training initiatives for new hires, fostering understanding of company goals and expectations.
Shift Supervisor
Buggy Bathe Car Wash & Detail Shoppe
Virginia Beach, VA
12.2021 - 10.2023
- Established and maintained organizational systems that prioritized data protection and streamlined file retrieval.
- Streamlined customer interactions by addressing approximately 40 incoming calls and emails daily.
- Improved organizational efficiency through systematic management of digital and physical filing systems.
- Cultivated a motivated workforce to drive productivity and foster engagement in daily tasks.
- Coordinated and prioritized tasks to consistently meet established deadlines.
- Implemented protocols to uphold a professional, organized, and safe setting for both staff and visitors.
- Enhanced customer satisfaction through effective dispute resolution and commitment to high-quality service delivery.
- Managed daily opening, closing, and shift change activities to maintain high operational efficiency and standards.
- Evaluated team performance and implemented solutions to enhance productivity.
- Developed and executed cross-training strategies to improve team collaboration and skill diversity.
Education
CompTIA Security - Cyber Security
MedCertify
06-2024
High School Diploma - undefined
Commonwealth Charter Academy
Harrisburg, PA06-2020
Skills
- Operations and Administrative Support
- Organizational and Time Management
- Team Coordination and Leadership
- Point-of-Sale (POS) Systems
- Microsoft Windows and Office Applications
- Customer and Client Service
- Inventory and Resource Management
- Compliance and Policy Adherence
- Record Keeping and Documentation
- Vendor and Client Communication
- Problem-Solving and Decision-Making
- Adaptability in Fast-Paced Environments
Certification
- CompTIA Security+ (exp. July 2027)
- OSHA 10
Timeline
Assistant Store Manager
Panera Bread/AAFES
06.2025 - Current
Manager
Mermaid's Cleaning Services
10.2023 - 06.2025
Shift Supervisor
Buggy Bathe Car Wash & Detail Shoppe
12.2021 - 10.2023
High School Diploma - undefined
Commonwealth Charter Academy
CompTIA Security - Cyber Security
MedCertify