MEGAN BROWN

Assistant Store Manager

Retail Hardware & Woodworking Supply Store

• Managed daily store operations for a high-volume retail location, ensuring efficient workflow, exceptional customer service, and operational excellence.
• Served as one of two key carriers responsible for daily cash management, including deposits, change orders, safe balancing, and cash accountability.
• Supervised and developed a team of 13–15 employees by assigning daily tasks, coaching performance, training new hires, and maintaining productivity standards.
• Coordinated monthly promotional sets, advertisements, seasonal merchandising, and sales floor transitions to ensure compliance with corporate marketing initiatives.
• Redesigned store layout and implemented strategic cross-merchandising initiatives that enhanced customer experience and increased sales opportunities.
• Oversaw receiving operations by unloading freight, processing purchase orders (POs), and managing RMA/RA returns while maintaining accurate inventory records.
• Managed inventory through a 180-day cycle count program, ensuring inventory accuracy and minimizing stock discrepancies.
• Built product displays and maintained attractive, organized, and sales-driven merchandising throughout the store.
• Partnered directly with power tool vendors to coordinate product updates, introduce new merchandise, and communicate product knowledge to the sales team.
• Developed extensive expertise in woodworking tools, equipment, materials, and construction methods, enabling knowledgeable customer guidance across a wide range of projects.
• Planned and instructed hands-on educational workshops, including beginner wood lathe turning and epoxy application classes, while conducting weekly product demonstrations and safety instruction.
• Assisted customers with project planning and product selection by providing technical knowledge of woodworking techniques, hand tools, power tools, finishes, adhesives, and structural and decorative materials.
• Performed all additional duties associated with assistant store management, including opening and closing procedures, key holder responsibilities, loss prevention, customer issue resolution, scheduling support, and maintaining company standards.
• Certified and operated powered industrial equipment, including low lifts to safely unload and load freight and customer orders.

• Designed, developed, and instructed hands-on woodworking classes for beginners, creating all lesson plans, course materials, and project workflows independently.
• Taught epoxy charcuterie board workshops and introductory pen turning on a wood lathe, emphasizing proper techniques, tool selection, finishing methods, and best practices.
• Delivered comprehensive safety instruction for all classes, educating participants on safe operation of woodworking equipment, personal protective equipment (PPE), material handling, and shop safety procedures.
• Conducted live product demonstrations showcasing the proper use, features, and applications of professional woodworking tools and equipment.
• Demonstrated and educated customers on industry-leading brands including Laguna, SawStop, Festool, Shaper Origin, Jet, Powermatic, SuperMax, Rikon, and Oliver.
• Assisted customers in selecting appropriate tools, accessories, and materials based on project requirements, skill level, and budget.
• Simplified complex woodworking concepts into engaging, easy-to-understand instruction for beginners and hobbyists.
• Fostered a welcoming, hands-on learning environment that encouraged confidence, safety, and skill development.
• Represented the company as a knowledgeable woodworking educator while promoting product awareness and customer engagement through demonstrations and workshops.

Key Responsibilities & Accomplishments

• Received and verified daily shipments for accuracy against purchase orders and packing slips.
• Unloaded freight safely using pallet jacks, forklifts, and other material handling equipment while adhering to company safety standards.
• Inspected merchandise for damage or shortages and coordinated claims or return processes with vendors when necessary.
• Processed incoming inventory using Lowe’s inventory management systems, ensuring timely and accurate stock updates.
• Organized and staged merchandise for efficient stocking and distribution to sales floor departments.
• Maintained receiving and backroom organization to maximize efficiency, safety, and inventory accuracy.
• Coordinated with department managers to prioritize deliveries and ensure product availability for customers.
• Assisted with inventory counts, cycle counts, and shrink prevention initiatives.
• Processed vendor returns, transfer shipments, and special-order merchandise according to company procedures.
• Ensured compliance with OSHA guidelines and Lowe’s operational policies while maintaining a clean and safe receiving area.
• Collaborated with store leadership and team members to support daily operations during high-volume freight deliveries and seasonal inventory transitions.
• Certified and operated powered industrial equipment, including forklifts and order pickers, to safely move merchandise throughout the store.

• Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
• Oversaw department staff and maintained efficiency in fast-paced environment.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Developed and maintained knowledgeable and productive team of employees.
• Interacted directly with customers, suppliers and co-workers and displayed professional communication skills.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Merchant Website Integration with Payment Gateways, Virtual Terminals, and POS
• Systems
• Assisting new merchants with set-up of PayPal Products
• Processing payments for services and upgrading current products for merchant accounts
• Educated existing customers about available products and services
• Developed effective relationships with other departments through clear communication
• Resolved internal and external technical site issues
• Achieved Certified Mentor Status for Training new agents
• Regularly achieved quarterly bonuses based on metrics.

• Promoted 21 days from training
• Assisting customers with accounts, billing, and escalations
• Educating and setting up new loyalty accounts for customers
• Setting up billing agreements for stays and member perks
• Trained as back-up supervisor to assist agents and customers
• Exceeded average of 95% or higher on call review and company standard for conversion
• Maintained commission for exceeding sales goals
• Developed effective relationships with other departments through clear communication.

• Answered calls and assisting customers with orders for the Holidays
• Achieved daily challenge goals set forth by management
• Educated customers on product and service offerings
• Exceeded average of 95% or higher on call review and company standard for conversion
• Developed effective relationships with other departments through clear communication.