Dani Black
New Braunfels,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Patient Support Specialist
Nevro
07.2023 - Current
- Served as escalation point for complex or high-priority patient issues, providing swift resolutions that exceeded expectations.
- Enhanced patient satisfaction by proactively addressing and resolving concerns in atimely manner.
- Worked closely with sales teams to ensure smooth handoffs of newly acquired patients, paving the way for long-term account stability.
- Boosted patient retention through diligent follow-up and relationship-building efforts.
- Managed approximately 40 incoming calls, emails and faxes per day from customers
Radiologic Technologist
Resolute Health Hospital
12.2019 - Current
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Collaborated with radiologists and other healthcare professionals to ensure accurate diagnoses through high-quality imaging results.
Transportation Coordinator
Columbine Health Systems
06.2013 - 08.2017
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Analyzed transportation data to identify improvement opportunities.
- Ensured timely arrival of patients by closely monitoring routes and proactively addressing potential delays.
- Collaborated with cross-functional teams in administration, ensuring seamless integration of transportation coordination efforts.
Event Sales Coordinator
The Hotel Colorado
06.2011 - 06.2013
- Implemented innovative sales strategies that resulted in increased revenue growth yearoveryear.
- Exceeded sales targets by cultivating strong network of potential clients and referrals.
- Delivered exceptional customer service, resulting in repeat business from satisfied clients.
- Generated leads through targeted outreach efforts and participation in industry events.
Education
Bachelor of Arts - Communications
Colorado State University
Fort Collins, CO05.2011
Associate of Science - Radiology Technology
Aims Community College
Greeley, CO05.2019
Skills
- Goal-Oriented
- Medical Knowledge
- CRM proficiency
- Sales strategy development
- Patient confidentiality
- Follow-up Coordination
Timeline
Patient Support Specialist
Nevro
07.2023 - Current
Radiologic Technologist
Resolute Health Hospital
12.2019 - Current
Transportation Coordinator
Columbine Health Systems
06.2013 - 08.2017
Event Sales Coordinator
The Hotel Colorado
06.2011 - 06.2013
Bachelor of Arts - Communications
Colorado State University
Associate of Science - Radiology Technology
Aims Community College
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