DANIELLE FLINT
Fairbanks,AK
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Clinical Administrative Support
Alaska Behavioral Health
10.2019 - Current
- Built strong relationships with patients and families for optimized care satisfaction.
- Implemented new policies and educated staff on changes.
- Developed and adjusted work schedules for clinical and medical staff.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the appropriate manager.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
Receptionist/Administrative Assistant
Stantec
06.2019 - 09.2019
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Data Entry Assistant
Vend Alaska
05.2019 - 09.2019
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
- Followed established procedures to enter and process data correctly.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Developed and maintained databases to store customer information.
Yard Hand
Uresco Construction Materials
06.2018 - 03.2019
- Organized products and raw materials to keep the display area clean.
- Loaded trailers to support government regulations for volume, weight, and transportation safety.
- Delivered goods and products to customers on time and in excellent condition.
- Maintained a professional and friendly demeanor during deliveries to uphold the company's reputation.
- Followed proper safety procedures and protocols while loading, unloading, and operating vehicles.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, and in person to provide information.
- Maintained and updated office records, both digital and physical.
Imaging Solutions Partnership Coordinator
Northern Business Systems
04.2015 - 06.2018
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications, and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions.
- Built relationships with customers and the community to promote long-term business growth.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
Supervisor
Blockbuster Video
10.2013 - 04.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
Customer Experience Manager
Michaels Craft Store
10.2012 - 11.2013
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Bachelor of Arts - Psychology
University of Alaska Fairbanks
Fairbanks, AK07.2033
Diploma - General Studies
West Valley High School
Fairbanks, AKSkills
- Process Improvement Initiatives
- Compassionate Care
- Administrative Support
- Print Design and Digital Imagery
- Adaptability and Flexibility
- Active Listening
Timeline
Clinical Administrative Support
Alaska Behavioral Health
10.2019 - Current
Receptionist/Administrative Assistant
Stantec
06.2019 - 09.2019
Data Entry Assistant
Vend Alaska
05.2019 - 09.2019
Yard Hand
Uresco Construction Materials
06.2018 - 03.2019
Imaging Solutions Partnership Coordinator
Northern Business Systems
04.2015 - 06.2018
Supervisor
Blockbuster Video
10.2013 - 04.2015
Customer Experience Manager
Michaels Craft Store
10.2012 - 11.2013
Bachelor of Arts - Psychology
University of Alaska Fairbanks
Diploma - General Studies
West Valley High School
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