Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Harvey

Gallatin,TN

Summary

Experienced professional with over 15 years in delivering exceptional customer service and thriving in high-volume settings. Strong leadership, multitasking, and organizational skills. Motivated to leverage past experience for success in future roles.

Overview

9
9
years of professional experience

Work History

Server

M.L. Rose Craft Beer and Burgers
Gallatin, TN
10.2024 - Current
  • Maintained superior service standards for customer satisfaction.
  • Provided guests with food and drink service.
  • Processed cash and credit card payments.

Server

Awedaddy's grill
Gallatin, TN
07.2024 - 05.2025
  • Managed tasks related to opening and closing, guaranteeing operational preparedness.
  • Provided outstanding dining experiences that encouraged customer loyalty.
  • Executed transactions accurately, achieving a decrease in errors.

Server

Keke’s Breakfast Cafe
Hendersonville, TN
02.2024 - 07.2024
  • Maintained high-quality customer service.
  • Delivered food and beverages to guests.
  • Managed financial exchanges involving cash and credit cards.

Shift lead

Walgreens
Gallatin, TN
09.2022 - 02.2024
  • Supervised team members throughout designated shifts.
  • Maintained high standards of customer satisfaction.
  • Training new team members
  • Managed customer concerns efficiently.
  • Supported inventory control and replenishment processes.
  • Executed precise handling of cash operations.
  • Oversaw daily store opening and closing procedures.

Server

Doc Crow's Southern Smokehouse
Louisville, KY
01.2022 - 08.2022
  • Increased guest satisfaction by providing dedicated service.
  • Managed orders with precision, guaranteeing prompt delivery.
  • Handled transactions with precision, ensuring financial accuracy.
  • Provided food and drink service to guests.

Bartender

Noche mexican bbq
Louisville
04.2021 - 12.2021
  • Prepared and delivered beverages to patrons.
  • Handled customer orders and ensured accurate payment processing.
  • Maintained high standards of customer satisfaction.
  • Proven capability to manage tasks effectively in high-pressure situations.

Bartender

The hall on Washington street
Louisville, KY
02.2020 - 04.2021
  • Designed and mixed beverages.
  • Engaged with customers using a friendly and professional approach.
  • Monitor and manage inventory of bar supplies.
  • Work efficiently in a fast-paced environment

(Restaurant closed due to lockdown with COVID outbreak)

Assistant Manager

Lolli & Pops
Louisville, KY
03.2019 - 02.2020
  • Assist in managing daily operations
  • Offered leadership and assistance to team members.
  • Guided new employees through initial training processes.
  • Assist in inventory management
  • Addressed and resolved customer issues efficiently.
  • Supported promotion of special events and sales initiatives.

Picker/Packer

Amazon Fulfillment Associates
Louisville
10.2018 - 02.2019
  • Efficiently picked and packed items
  • Enhanced shipment processes by effectively sorting and scanning items for dispatch.
  • Utilized handheld scanners to maintain inventory accuracy

Medical Administrative Assistant

Synergy injury care
Louisville, KY
05.2018 - 10.2018
  • Coordinated scheduling of patient visits.
  • Optimized daily operations using scheduling software.
  • Maintained accurate patient records and assisted with various administrative tasks.
  • Assisted with patient intake.

Bartender

AC Hotel By Marriott
Louisville, KY
06.2017 - 05.2018
  • Created cocktails and delivered food to patrons.
  • Engaged with customers using a friendly and professional approach.
  • Monitor and manage inventory of bar supplies.
  • Work efficiently in a fast-paced environment.

Scheduler

U of L Physicians Pediatrics
Louisville, KY
10.2016 - 06.2017
  • Managed scheduling and confirmation of patient visits.
  • Handling patient intake and corresponding with patients
  • Provide exceptional customer service to patients
  • Utilize scheduling software to input appointments
  • Prioritize urgent appointment requests
  • Engaged with potential patients to promote clinic services.

Education

Business Administration

Volunteer State Community College
Gallatin, TN

High School Diploma - undefined

Fort Campbell High School
Fort Campbell, KY
05.2006

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Meeting deadlines
  • Accuracy and precision
  • Guest relations
  • Client relationship building
  • Schedule coordination
  • Data entry proficiency

Timeline

Server

M.L. Rose Craft Beer and Burgers
10.2024 - Current

Server

Awedaddy's grill
07.2024 - 05.2025

Server

Keke’s Breakfast Cafe
02.2024 - 07.2024

Shift lead

Walgreens
09.2022 - 02.2024

Server

Doc Crow's Southern Smokehouse
01.2022 - 08.2022

Bartender

Noche mexican bbq
04.2021 - 12.2021

Bartender

The hall on Washington street
02.2020 - 04.2021

Assistant Manager

Lolli & Pops
03.2019 - 02.2020

Picker/Packer

Amazon Fulfillment Associates
10.2018 - 02.2019

Medical Administrative Assistant

Synergy injury care
05.2018 - 10.2018

Bartender

AC Hotel By Marriott
06.2017 - 05.2018

Scheduler

U of L Physicians Pediatrics
10.2016 - 06.2017

High School Diploma - undefined

Fort Campbell High School

Business Administration

Volunteer State Community College