Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Dania Gallardo

South Lake Tahoe,United States

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Mcps Taphouse & Grill
South Lake Tahoe, CA
02.2021 - Current
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Balanced daily registers and generated sales reports for management.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Poured wine, beer and cocktails for patrons.

General Manager

Mcps Taphouse & Grill
South Lake Tahoe, CA
11.2020 - Current
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Led employee evaluations with constructive feedback to boost performance.
  • Supervised employees through planning, assignments and direction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Server

Mcps Taphouse & Grill
South Lake Tahoe, CA
06.2020 - Current
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Trained new employees on restaurant procedures and plating techniques.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Food Runner/Restaurant Busser & Host

Mcps Taphouse & Grill
South Lake Tahoe, California
07.2017 - Current
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Helped employees complete required activities during peak periods.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.

Supervisor

Artemis Lake Front Cafe
South Lake Tahoe, CA
01.2023 - 07.2024
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

Bar Manager

Artemis Lake Front Cafe
South Lake Tahoe, CA
01.2024 - 07.2024
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.

Authorized Scheduling Coordinator

Barton Community Health Clinc
South Lake Tahoe, CA
08.2024 - Current
  • Resolved customer inquiries regarding schedule changes or availability of services and products.
  • Handle faxes that come in from different departments to fulfill pending medications and/or handle outside medical records.
  • Work with a variety of insurance's for billing purposes, and coordinate benefits for patients upon office visits.
  • Direct referrals that get placed by their providers to help guide, correct, and fulfill.
  • Monitored patient progress throughout the referral process.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Educated patients on how their health plan works so they can make informed decisions about their care options.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.

Education

High School Diploma -

South Tahoe High School
South Lake Tahoe, CA
06.2017

Skills

  • Sales Team Development
  • Supervision and Training
  • Performance Improvements
  • Policy/Program Development
  • Employee Motivation
  • Originality and Creativity

Languages

English
Spanish

Certification

  • Food Handlers Card
  • ABC liquor License
  • N.C.M.A - Pending May 29th of 2025

Timeline

Authorized Scheduling Coordinator

Barton Community Health Clinc
08.2024 - Current

Bar Manager

Artemis Lake Front Cafe
01.2024 - 07.2024

Supervisor

Artemis Lake Front Cafe
01.2023 - 07.2024

Bartender

Mcps Taphouse & Grill
02.2021 - Current

General Manager

Mcps Taphouse & Grill
11.2020 - Current

Server

Mcps Taphouse & Grill
06.2020 - Current

Food Runner/Restaurant Busser & Host

Mcps Taphouse & Grill
07.2017 - Current

High School Diploma -

South Tahoe High School

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