Dania Guzman
Lehigh Acres
Summary
Health care professional with more than 20 years of experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. A highly motivated and committed individual. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Lee Health System
09.2006 - Current
- Triage Medical Assistant.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Counseled patients via telephone according to established guidelines and protocols and recommendations by provider.
- Suggested appropriate disposition to acting physicians based on assessment.
- Medical Assistant/Clinical Coach
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Fostered excellence by example by setting pace and being hands on mentor to clinical staff.
- Managed Vaccine for Children Program with excellent outcome.
- Helped to develop and implement several clerical and administrative projects which resulted in positive customer response and satisfaction.
- To go person for any billing, clinical and clerical questions.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared and administered medications to alleviate patient symptoms.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Ordered all pharmacy supplies, vaccines, and special orders and kept check on inventory levels.
- Responsible for all recall system of office with excellent outcome as well as outstanding patient satisfaction.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Cross-trained and provided back up for customer service representatives.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Master Health Administration (MHA) - Health Administration
Franklin University
Columbus, OH11.2024
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, FL12.2022
Associate of Arts - Liberal Arts And General Studies
Florida SouthWestern State College
Fort Myers, FL05.2019
No Degree - Medical Assisting
Mandl School
New York, NY10.2000
No Degree - Phlebotomy Technician
Mandl School
New York, NY10.2000
No Degree - Medical Office Assistance
Bronx Community College of The City University of New York
The Bronx, NY1999
Skills
- Excellent interpersonal and clinical skills
- Clinical Applications
- Patient Assessments
- Medical Billing and Coding
- Administrative Duties
- Phlebotomy
- Customer Relationship Management
- Sterile Procedures and Techniques
- Electronic Medical Record
- Recording Test Results
- Electrocardiography
- Lab Equipment Calibration
Accomplishments
- Patient redesign committee representative
- Key Contributor Award (2014).
- Recognized for outstanding dedication to patient care was given the Medical Assistant Award of Excellence (2016).
- Lifesaver Awards
- Spirit Award 3 times
- Outstanding Caregiver Award LPG Contact Center (2017).
- Nominated for Medical Assistant of the year
- LPG Clinical Orientation Skills-MA Clinical Coach (2022).
- Dual Role Interpreter - Medical Course (2023).
- Badge: Entrepreneurial Mindset offered by Florida Gulf Coast University (March,2023)
- Nominated for Medical Assistant of the year (2023).
- Nominated for the 2023 Passion for the Promise Award – Lee Health’s highest honor.
- Badges through Franklin University
- Healthcare Delivery and Operations
- Global Health
- Healthcare Law and Policy
Certification
- RMA - Registered Medical Assistant (2000)
- RPT - Registered Phlebotomy Technician (2000)
- Notary Public, Florida Notary Association (2023)
- Registered Behavior Technician, Behavior University - expected November 2023.
Languages
Spanish
Native or Bilingual
English
Additional Information
I have completed the Instructor Lead Training through Lee Health
- Learning to Lead
- Appreciation at Work
- Problem Solving and Decision Making
- Building Partnerships
- Communication: Connect through Conversations
- Emotional Intelligence
- Navigating Conflict
- High Impact Feedback and Listening
Professional Development
Basic of Lean Six Sigma: Green Belt (2024)
Learning Lean Six Sigma: Yellow Belt (2024)
Diploma in Introduction to Human Resource Concepts: Online Course (Alison)
completed on 30 July 2023
Diploma in Management for New Managers: Online Course (Alison)
Completed on: 14 July 2023
Diploma in Effective Bookkeeping and Payroll: Online Course (Alison).
Completed on: 11 July 2023
Applied Behavior Analysis: Online Course (Alison)
Completed on: 28 June 2023
Supervising Others: Online Course (Alison)
Completed on: 25 June 2023
Effective Leadership Skills and Strategies: Online Course (Alison)
Completed on: 18 June 2023
Timeline
Medical Assistant
Lee Health System
09.2006 - Current
Master Health Administration (MHA) - Health Administration
Franklin University
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Associate of Arts - Liberal Arts And General Studies
Florida SouthWestern State College
No Degree - Medical Assisting
Mandl School
No Degree - Phlebotomy Technician
Mandl School
No Degree - Medical Office Assistance
Bronx Community College of The City University of New York