Dania Urrutia
Rancho Cucamonga,CA
Summary
Customer Service Representative bringing top-notch skills in communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dependable candidate willing to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Firm Foundation Finances
03.2023 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Front of House Staff Member
STONEFIRE Grill
11.2022 - 02.2023
- Reset tables between guests by restocking low items and wiping down surfaces.
- Observed diners to respond to additional requests and determine when meal completed.
- Adjusted food preparation methods in accordance with customer requests.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Organized and detail-oriented with a strong work ethic.
Education
Film And Video Production
Chaffey College
Rancho Cucamonga, CA05.2026
Skills
- Problem-solving abilities
- Prioritization
- Calm and Professional Under Pressure
- Client Relations
- Spanish Fluency
- Active Listening
- Critical Thinking
- Adaptable
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Firm Foundation Finances
03.2023 - Current
Front of House Staff Member
STONEFIRE Grill
11.2022 - 02.2023
Film And Video Production
Chaffey College
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