Dania Valladares
Lanham,MD
Summary
Detail-oriented Lead Concierge with expertise in logistics coordination and task delegation. Proven ability to resolve guest issues promptly while maintaining high service standards. Committed to fostering a welcoming environment and enhancing operational efficiency.
Overview
2
2
Languages
1
1
Certification
1
1
year of professional experience
Work History
Lead Concierge
First Impression Staffing
06.2026 - Current
- Coordinated logistics for guest arrivals and departures to ensure seamless transitions.
- Managed concierge operations, including reservations, transportation, and event planning.
- Trained new staff on concierge procedures to uphold service standards and efficiency.
- Resolved guest complaints promptly to maintain a positive atmosphere and reputation.
- Maintained detailed guest profiles to provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
Concierge
First Impression Staffing
12.2025 - 06.2026
- Provided exceptional guest service by promptly addressing inquiries and requests.
- Collaborated with team members to ensure seamless guest experiences.
- Managed reservation systems to streamline booking processes for clients.
- Developed positive relationships with vendors to enhance service offerings.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Fulfillment Associate
Target
07.2025 - 10.2025
- Operated forklifts and pallet jacks to efficiently transport merchandise within the fulfillment center.
- Collaborated with team members to streamline processes and improve overall workflow efficiency.
- Utilized inventory management systems to track stock levels and report discrepancies promptly.
- Assisted in maintaining cleanliness and safety standards throughout the fulfillment area.
- Handled customer orders with precision, preparing items for shipment in a timely manner.
Education
Associate of Science - Psychology
Prince Georges Community College
301 Largo Rd, Largo, MD 207742028
High School Diploma -
DUVAL High School
9880 Good Luck Rd, Lanham, MD 2070605-2025
Skills
- Exceptional communication
- Property management
- Task delegation
- Policy enforcement
- Fluent in Spanish and English
- Problem-solving
- Strong work ethic
- Verbal and written communication
- Training and mentoring
- Team supervision
- Guest relations
Accomplishments
- Supervised team of 5 staff members.
- Crafted unique, personalized guest experiences during visits or stays, resulting in positive resident feedback.
- Worked closely with management and vendors to create an office space that was brighter and helped to improve overall productivity for front desk personnel.
- Promoted from concierge to Lead Concierge within 7 months.
Certification
- Seal of Biliteracy given by the state of Maryland 2025
- ServSafe Certification 2025 - 2030
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Concierge
First Impression Staffing
06.2026 - Current
Concierge
First Impression Staffing
12.2025 - 06.2026
Fulfillment Associate
Target
07.2025 - 10.2025
Associate of Science - Psychology
Prince Georges Community College
High School Diploma -
DUVAL High School