- Baking
- Music
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- Gym Workouts
- Volunteering
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Drawing and Painting
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Poetry and creative writing
Danica Ocheltree
Grove City,OH
Summary
Results-driven Crew Trainer and Customer Service Professional skilled in employee training and team leadership. Expertise in coaching teams, reinforcing service standards, and optimizing operations in high-volume environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Crew Trainer
AMC Theatres
10.2025 - Current
- Trained new hires on concessions, back-bar, box office, and usher-greeter procedures.
- Demonstrated POS transactions, cash handling, and ticketing accuracy.
- Reinforced guest service standards during daily floor support.
- Guided crew through cleaning and safety protocols.
- Monitored compliance with food safety and sanitation requirements.
- Answered operational questions and corrected task execution in real time.
- Supported shift transitions by communicating priorities and coverage needs.
- Modeled efficient teamwork across high-volume theatre operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Server
1440 Group
09.2026 - 10.2027
- Delivered attentive table service, anticipating guest needs and maintaining smooth dining room flow.
- Accurately entered orders, minimizing errors and supporting timely kitchen communication.
- Accurately entered orders through POS systems, minimizing errors and supporting timely kitchen communication.
- Resolved guest concerns professionally, turning service issues into positive dining experiences.
- Maintained clean sections, reset tables promptly, and upheld sanitation and presentation standards.
- Managed multiple tables independently while preserving consistency, accuracy, and strong hospitality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Human Resources Assistant
Mr. Rooter Plumbing and Electric
02.2021 - 07.2025
- Answered and redirected incoming phone calls for office.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Education
No Degree -
Grove City High School
Grove City, OH05-2027
No Degree - Biological And Physical Sciences
Columbus State Community College
Columbus, OH05-2027
Skills
- Employee training
- Cash handling
- Customer service
- Team leadership
- Workforce management
- Coaching and mentoring
- Decision-making
- Active listening
- Mentorship
Accomplishments
I have received over forty trophies over my four in the marching band, and received all superior ratings at competitions.
I received a certificate of greatness from my biology teacher.
I have written two poetry books, and i used one as my final project in composition I, and received an A.
I have taken and passed five college courses while in high school and will be taking four more in the spring.
Interests
Timeline
Server
1440 Group
09.2026 - 10.2027
Crew Trainer
AMC Theatres
10.2025 - Current
Human Resources Assistant
Mr. Rooter Plumbing and Electric
02.2021 - 07.2025
No Degree -
Grove City High School
No Degree - Biological And Physical Sciences
Columbus State Community College