Danica Towan
Post Falls,ID
Summary
Strong leader and problem-solver dedicated to optimizing operations and increasing customer satisfaction. Uses independent decision-making skills and sound judgment to answer customers' inquiries and positively resolve customer complaints.
Overview
4
4
years of professional experience
Work History
Cashier
De Leon's Tex Mex Grill
11.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers and management.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
General Manager
Crumbl Cookies
11.2022 - 11.2023
- Increased overall efficiency by streamlining operations and implementing new training procedures.
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and executed strategic plans for business growth and expansion, resulting in increased revenue and client relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty using strong issue resolution and dynamic communication skills.
Shift Lead
Crumbl Cookies
05.2021 - 11.2022
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Collaborated with management to develop strategies for improving overall store operations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Lead Server
4 Brothers Bar And Grille
09.2019 - 05.2021
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team's efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
No Degree - Secondary Education
Dordt University
Sioux Center, IAHigh School Diploma -
Coeur D'Alene Charter Academy
Coeur D'Alene, ID06.2018
Skills
- Customer Assistance
- Customer Service
- Customer Relations
- Conflict Resolution
- Reports and Documents
Timeline
Cashier
De Leon's Tex Mex Grill
11.2023 - Current
General Manager
Crumbl Cookies
11.2022 - 11.2023
Shift Lead
Crumbl Cookies
05.2021 - 11.2022
Lead Server
4 Brothers Bar And Grille
09.2019 - 05.2021
No Degree - Secondary Education
Dordt University
High School Diploma -
Coeur D'Alene Charter Academy
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