Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Trained and developed team members to build human capital.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and guided team members to maintain high productivity and performance metrics.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
WT Stanley Holding Corp
Jamestown NY
10.2019 - 01.2023
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Created and updated regular inventory reports and records.
Maintained sufficient inventory levels to meet customer demands at all times.
Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
Strengthened inventory processes to balance supply needs with budget and space limitations.
Developed and maintained knowledgeable and productive team of employees.
Developed a strong rapport with clients to foster trust and long-term relationships.
Generated new leads through referrals and networking efforts.
Utilized digital marketing tools to create targeted advertising campaigns that drove showroom traffic.
Resolved customer concerns promptly, ensuring their overall satisfaction throughout the purchasing process.
Fulfilled monthly sales targets consistently by employing strategic selling techniques.
Streamlined the sales process for efficiency, reducing time spent on administrative tasks.
Organized promotional events at the dealership to showcase new models and attract prospective buyers.
Enhanced dealership reputation by delivering exceptional customer service experiences.
Conducted comprehensive vehicle presentations and test drives for potential buyers.
Boosted sales revenue through effective negotiation and closing tactics.
Leveraged CRM tools to manage client interactions and follow-ups effectively.
Collaborated with finance department to secure optimal financing options for customers.
Maximized sales opportunities by identifying customer needs and matching them with suitable vehicles solutions.
Answered telephone and email inquiries from potential customers.
Negotiated purchase prices and explained sales, warranty, and optional products.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Responded to customer enquiries via telephone and email.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
F&I Manager
LARRY SPACC GMC
Dunkirk NY
06.2014 - 09.2019
Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
Enhanced dealership profitability through the successful sale of finance and insurance products.
Promoted a positive work environment by fostering open communication among team members and resolving conflicts professionally as they arose.
Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
Team Leader
HRI
Texarkana TX
08.2006 - 06.2013
Supervised team members to confirm compliance with set procedures and quality requirements.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Built strong relationships with customers through positive attitude and attentive response.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Promoted high standerds through personal example to help each member understand expected behavious and standards.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
General Manager
WELTY FORD
Wooster Oh
06.1985 - 11.1999
To much to list..My father started me out washing cars.