Hi, I’m
Daniece Treadwell
Alexandria,VA
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
Work History
Teleperformance USAHouston, TX
Customer Service Associate
11.2021 - 12.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Erus EnergyHouston, TX
Assistant General Manager
08.2019 - 10.2021
Job overview
- Resolved problems promptly to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
Salvation Army Thrift StoreHouston, TX
Volunteer
05.2019 - 08.2019
Job overview
- Assisted with special events or programs.
- Coordinated clothing and household items for disadvantaged individuals and families.
- Volunteered with groups and organizations to help make measurable differences for community.
Energy International GroupHouston, AL
Office Assistant
06.2016 - 05.2019
Job overview
- Organized and coordinated conferences and monthly meetings.
- Managed office operations, computer and physical filing systems.
- Interacted with customers by phone, email or in-person to provide information.
Education
Colorado Technical UniversityColorado Springs, CO
Associate of Science from Business Management
12.2019
University Overview
- Honor Roll (Fall,Summer.Spring 2017- 2019)
- Professional Development: Communications, Leadership, Marketing, Critical Thinking and Decision Making.
- 3.2 GPA
- Ranked in Top 25% of class
- Extracurricular Activities: community service and debate club.
Skills
- Team Leadership Expertise
- Records Organization and Management
- Excellent Attention to Detail
- Communications Strategies
- Originality and Creativity
- Training and Development Skills
- Calm and Professional Under Pressure
- Available Nights, Weekends and Holidays
- Brand Development and Marketing
- Goal-Driven
- Project Management
- Overseeing Employees
- MS Office Proficiency
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate
Teleperformance USA
11.2021 - 12.2022
Assistant General Manager
Erus Energy
08.2019 - 10.2021
Volunteer
Salvation Army Thrift Store
05.2019 - 08.2019
Office Assistant
Energy International Group
06.2016 - 05.2019
Colorado Technical University
Associate of Science from Business Management
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