Daniel Acevedo
Mission,TX
Summary
Dynamic and results-driven Replacement Rental Representative from Enteprise Mobility, adept in customer service and problem-solving. Excelled in training new hires and managing rental transactions, ensuring customer satisfaction and operational efficiency. Demonstrated exceptional teamwork and communication skills, contributing to a positive work environment and streamlined processes.
Overview
5
5
years of professional experience
Work History
Replacement Rental Representative
Enteprise Mobility
St Louis, MO
07.2019 - 09.2024
- Assisted in training new hires, ensuring smooth onboarding and knowledge transfer within the team.
- Handled customer returns and exchanges to customers' satisfaction while complying with company policies and procedures.
- Reported pricing and scanning discrepancies to appropriate manager.
- Managed time effectively, balancing daily workload to ensure all tasks were completed accurately and on schedule.
- Supported a positive work environment through consistent teamwork and open communication.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Emailed body shop managers for proper billing inquires on customer shop pay rentals.
- Assisted out of office team members with their workflow.
- Inbound calls from local enterprise locations requesting help with open tickets, resolving their issues within 2-3 minutes of phone call time.
Education
High School Diploma -
Veterans Memorial High School
Mission, TX06.2018
Skills
Goal-Oriented
Teamwork orientation
Documentation Management
Industry Awareness
Rental Transactions
Reservations
Cancellations
Customer Service
Lease negotiation
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Cleaning and sanitizing
Multitasking Abilities
Reliability
Excellent Communication
Organizational Skills
Team Collaboration
Active Listening
Effective Communication
Adaptability and Flexibility
Decision-Making
Cash Handling
Accuracy and efficiency
Team building
Data Entry
Task Prioritization
Self Motivation
Payment Processing
Time management abilities
Analytical Skills
Accomplishments
•Recognized for being the fastest worker on the team.
• Received bonuses for taking on extra work and helping other accounts / coworkers when the help was needed
•Received praise everytime I voiced my opinion and the change helped.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Replacement Rental Representative
Enteprise Mobility
07.2019 - 09.2024
High School Diploma -
Veterans Memorial High School