Daniel Acevedo
Mission,TX
Summary
Dynamic and results-driven Replacement Rental Representative from Enteprise Mobility, adept in customer service and problem-solving. Excelled in training new hires and managing rental transactions, ensuring customer satisfaction and operational efficiency. Demonstrated exceptional teamwork and communication skills, contributing to a positive work environment and streamlined processes.
Overview
5
5
years of professional experience
Work History
Replacement Rental Representative
Enteprise Mobility
07.2019 - 09.2024
- Assisted in training new hires, ensuring smooth onboarding and knowledge transfer within the team.
- Handled customer returns and exchanges to customers' satisfaction while complying with company policies and procedures.
- Reported pricing and scanning discrepancies to appropriate manager.
- Managed time effectively, balancing daily workload to ensure all tasks were completed accurately and on schedule.
- Supported a positive work environment through consistent teamwork and open communication.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Emailed body shop managers for proper billing inquires on customer shop pay rentals.
- Assisted out of office team members with their workflow.
- Inbound calls from local enterprise locations requesting help with open tickets, resolving their issues within 2-3 minutes of phone call time.
Education
High School Diploma -
Veterans Memorial High School
Mission, TX06.2018
Skills
Goal-Oriented
Accomplishments
•Recognized for being the fastest worker on the team.
• Received bonuses for taking on extra work and helping other accounts / coworkers when the help was needed
•Received praise everytime I voiced my opinion and the change helped.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Replacement Rental Representative
Enteprise Mobility
07.2019 - 09.2024
High School Diploma -
Veterans Memorial High School
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