Rachel Schneider
Locust grove,VA
Summary
Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in strategy development and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Overview
9
9
years of professional experience
Work History
Senior Rental Replacement Representative
Enterprise Rent-A-Car
Fredericksburg, VA
11.2021 - Current
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Consistently met daily performance goals set by management team members.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
Assistant Manager
Enterprise rent a car
Fredericksburg, VA
08.2019 - 11.2021
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Supervised personnel, providing work direction and reviewing work processes
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
Bridal Stylist
Ava Laurenne Bride
Fredericksburg, VA
08.2018 - 08.2019
- Studied industry and seasonal trends to cultivate high-level knowledge of potential customer needs and buying preferences
- Monitored store inventory to accurately answer inquiries regarding specific brands and styles
District Training Manager
Francesca's
Fredericksburg, VA
03.2016 - 08.2019
- Measured impact of various learning programs to verify achievement of appropriate business outcomes and assessed opportunities for training improvement
- Conceptualized, implemented, and managed high-quality training products and systems
- Drove corporate initiatives and values through technical, sales, and management learning and development
Education
Bachelor of Arts - History
Longwood University
Farmville, VA08.2015
Skills
- Build successful teams
- Hiring and training
- Customer support
- Goal-oriented mindset
Timeline
Senior Rental Replacement Representative
Enterprise Rent-A-Car
11.2021 - Current
Assistant Manager
Enterprise rent a car
08.2019 - 11.2021
Bridal Stylist
Ava Laurenne Bride
08.2018 - 08.2019
District Training Manager
Francesca's
03.2016 - 08.2019
Bachelor of Arts - History
Longwood University