Miangel Shelton
Memphis,TN
Summary
Skilled team player with strong background in customer service and management environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative Team Lead
FedEx
Olive Branch, MS
06.2019 - 06.2024
- Established objectives for staff, monitored performance, and coached on strategies to improve results
- Taught employees how to resolve problems independently and meet targets through effective training programs
- Managed team of 30 plus employees with consistent record of accomplishment in achieving operations goals
- Improved the performance of individual team members by motivating and training each person
- Managed employee performance through disciplining, coaching, and counseling
- Analyzed productivity reports to manage overall performance
Caregiver
Home Instead Senior Care Home
Memphis, TN
06.2019 - 11.2023
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Supported bathing, dressing and personal care needs.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Improved patient outlook and daily living through compassionate care.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
Sales Associate
Toys R Us
Memphis, TN
09.2017 - 01.2018
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Processed customers' orders and checked buggies for additional merchandise
- Promoted safety initiatives to increase awareness and maintain risk-free environment
- Welcomed guests and offered quick assistance to handle diverse needs
- Processed returns and exchanges in line with store policies
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Added tags, folded items, and hung products to process merchandise for sales floor replenishment
- Checked hanging racks and shelving regularly to locate misplaced items
- Ran registers during busy periods to back up cashier staff and support smooth customer flow
- Located out-of-stock items for customers with other store locations or by directly contacting vendors
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Quickly connected with each customer to offer assistance and promote products
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
Customer Service Desk Cashier
Kroger
Memphis, TN
07.2012 - 02.2015
- Handled cash, check, and card transactions with consistent attention to detail and maintained a balanced drawer
- Placed customer merchandise orders to fulfill requests and resolve service issues
- Answered 50+ phone calls per day to offer information to customers and direct callers
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations
- Engaged customers and built connections using a positive, upbeat attitude
- Keep employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs
- Solved complaints by customers and issued credits for returned merchandise
- Boosted team success by working well with all members and cross-training in different positions and departments
Education
High School Diploma -
Kirby High School
Memphis, TN05-2015
Skills
- Staff training
- Process improvement
- Team building and leadership
- Employee training and development
- Reporting and documenting
- Build successful teams
- Customer service
- Great Communication Skills
- Patient care and companionship
- Daily living activities assistance
- Daily living assistance
- First aid and safety
- Compassionate client care
- Housekeeping
Timeline
Caregiver
Home Instead Senior Care Home
06.2019 - 11.2023
Customer Service Representative Team Lead
FedEx
06.2019 - 06.2024
Sales Associate
Toys R Us
09.2017 - 01.2018
Customer Service Desk Cashier
Kroger
07.2012 - 02.2015
High School Diploma -
Kirby High School