Daniel Al-Shishani
Garner ,NC
Summary
Empathetic and solution-focused professional with strong communication skills, and a proven track record of delivering exceptional customer experiences across diverse industries. Adept at resolving complex issues over the phone with clarity and professionalism. Known for remaining calm under pressure, assessing customer needs quickly, and offering thoughtful, effective solutions. Brings leadership experience, problem-solving skills, and a customer-first mindset to every interaction.
Overview
9
9
years of professional experience
Work History
Sales Manager
Gateway Auto
Raleigh, NC
02.2021 - Current
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Conducted market research to identify trends and adjust sales tactics accordingly.
- Performed sales consultations and educated clients on products and services.
- Resolved customer complaints regarding sales and service.
Prototype Heavy Equipment Operator
CaterpillarInc
Clayton, NC
08.2018 - 01.2021
- Operated various heavy equipment including excavators and bulldozers efficiently.
- Conducted routine inspections to ensure equipment safety and functionality.
- Maintained detailed records of equipment usage and maintenance schedules.
- Followed company protocols to adhere to environmental regulations consistently.
Manager
Cappollas
Garner, NC
05.2016 - 07.2018
- Trained new employees on company policies and operational procedures.
- Handled customer concerns with patients and empathy, ensuring positive outcomes and repeat business.
- Developed schedules to optimize employee productivity and coverage.
- Resolved customer complaints efficiently to maintain satisfaction levels.
Education
High School Diploma -
Garner High School
Garner, NC06-2014
Skills
- Customer relationship management
- Conflict resolution
- Phone bases customer support
- Empathetic and active listener
- Communication skills
- Sales strategy
- Revenue growth
Languages
Arabic
Native/ Bilingual
Spanish
Limited
Timeline
Sales Manager
Gateway Auto
02.2021 - Current
Prototype Heavy Equipment Operator
CaterpillarInc
08.2018 - 01.2021
Manager
Cappollas
05.2016 - 07.2018
High School Diploma -
Garner High School
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