Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Assistant Veteran Service Officer
Bexar County Sheriff's Office
San Antonio, TX
12.2023 - Current
Evaluated applicants' eligibility for public assistance programs, qualifying them for various Veterans benefits, services, compensation, pension, death benefits, educational assistance, loans, insurance, appeals, discharge upgrades, employment services, and emergency services.
Provided detailed program information, explaining specific benefits and eligibility requirements to potential clients.
Prepared applications, ensuring accurate verification of client information.
Scheduled customer consultations with military service officers using set criteria.
Managed client information and documents within the computer database system, determining appropriate process flow; prepared and routed documents as needed to the appropriate individuals or office/departments.
Answered technical and routine questions in person, by phone, or electronically about office services and operations; educated and supported the public and members with research, contacts, information, processes, or other resources.
Maintained records and generated reports in accordance with standard operating procedures and requirements from other agencies.
Performed other duties as assigned.
Police Officer
Los Angeles Police Department
Los Angeles, CA
05.2016 - 08.2020
Responded to the scene of crimes or accidents, interviewing suspects, witnesses, and writing crime reports.
Set up and maintained crime scenes, wrote vehicle and local law citations, and patrolled assigned areas.
Monitored activities to protect people and property, responding to radio calls and coordinating vehicular traffic.
Visited open businesses to establish rapport with owners, booked suspects and evidence, and transported them to the appropriate Police Department facility.
Responded to citizens' and visitors' questions, prepared Daily Field Activity Reports, and attended neighborhood watch meetings.
Navy Military Training Instructor
U.S. Navy Active Duty
San Antonio, TX
08.2012 - 04.2016
Supervised over 2000 personnel to ensure good order and discipline in their initial phase of Navy careers.
Instructed students on basic military instruction, marching, physical education, and other aspects.
Navy Electrician
U.S. Navy Active Duty
Honolulu, HI
07.2007 - 08.2012
Tested electrical systems and circuit continuity using ohmmeters, voltmeters, or oscilloscopes.
Replaced defective wiring in accordance with technical instructions from the manufacturer.
Dismantled electrical components using hand tools to disconnect and restore wiring connections.
Worked as an electrician on the USS Paul Hamilton, responsible for operating the ship's electrical equipment.
Served as a member of the Visit Board Search and Seizure team, patrolling the waters of the Persian Gulf to enforce maritime laws within international waters.
Education
Master of Science - Mental Health And Wellness
Grand Canyon University
Phoenix, AZ
07-2022
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ
02-2021
Associate of Arts - Office Supervision And Management
Coastline Community College
Fountain Valley, CA
12-2015
Skills
Client Needs Assessments
Community Outreach
Client Meetings
Research and Facts Collecting
Critical Thinker
Active Listening
Accomplishments
2020: 10 citizen accommodations
2019: 8 citizen accommodations
2018: 11 citizen accommodations
2017: 14 citizen accommodations
2016: Navy and Marine Corps Accommodation medal, Good conduct medal
2012: Navy and Marine Corps Achievement medal
2011: Navy and Marine Corps Achievement medal, Good conduct medal
2009: Navy and Marine Corps Achievement medal
Other Information
I certify that I can type 50+ words per minute, am comfortable with various computer-based systems and programs. I have excellent customer service skills, having built a great rapport with the community I worked with via in person, email, and phone. Please do not be concerned with my break in work; I was medically retired from LAPD due to injuries sustained on the job, but I am physically able to conduct all aspects of the position I am applying for. During my break in work, I obtained a Bachelors Degree, a Masters Degree, and raised my daughter while my wife started her career.
Timeline
Assistant Veteran Service Officer
Bexar County Sheriff's Office
12.2023 - Current
Police Officer
Los Angeles Police Department
05.2016 - 08.2020
Navy Military Training Instructor
U.S. Navy Active Duty
08.2012 - 04.2016
Navy Electrician
U.S. Navy Active Duty
07.2007 - 08.2012
Master of Science - Mental Health And Wellness
Grand Canyon University
Bachelor of Science - Psychology
Grand Canyon University
Associate of Arts - Office Supervision And Management