Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Courier
DSV Solutions
05.2024 - Current
Delivered packages efficiently, ensuring timely arrivals and adherence to route schedules.
Coordinated with team members to optimize delivery routes and minimize delays.
Maintained accurate records of deliveries and pickups using logistics management software.
Assisted in training new couriers on operational procedures and safety protocols.
Courier
Amazon
04.2023 - 05.2024
Monitored vehicle performance, ensuring compliance with maintenance schedules for reliability.
Responded promptly to customer inquiries, enhancing service satisfaction through effective communication.
Collaborated with warehouse staff to streamline loading processes and improve delivery turnaround times.
Train Conductor
Union Pacific
09.2022 - 04.2023
Ensured compliance with safety regulations while operating trains, enhancing passenger safety and operational efficiency.
Coordinated train schedules and track usage, optimizing timeliness and reducing delays.
Conducted pre-departure inspections, maintaining equipment reliability and minimizing service disruptions.
Trained junior conductors on operational protocols and safety procedures, fostering team competency and performance improvement.
Ground Service Agent
Horizon Air
09.2021 - 09.2022
Coordinated aircraft ramp operations to ensure timely departures and arrivals.
Operated ground support equipment, adhering to safety protocols and standards.
Conducted thorough pre-flight inspections of baggage handling systems for efficiency.
Assisted in managing passenger boarding procedures, enhancing customer experience.