DANIEL BASTIDAS
Orlando
Summary
Versatile and skilled in providing technical assistance in fast-paced environment, seeking to transition into new field. Developed problem-solving techniques and customer service skills while supporting users with system issues and maintenance tasks. Aiming to leverage these transferable skills in new role that values adaptability and solutions-focused approach.
Overview
12
12
years of professional experience
Work History
IT Support Specialist
Verizon
06.2024 - Current
- Created help desk tickets, troubleshot and resolved desktop and mobile issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Business Owner
Trailer Boys LLC
11.2022 - Current
- Manufacture and sell commission food trucks as well as trailers
- Oversee production floor
- Regular equipment maintenance checks to prevent downtime due to malfunctions or breakdowns
- Evaluate sales data to identify trends
- Work with raw materials to develop complete and commercially viable products
- Meet deadlines by prioritizing tasks effectively and efficiently managing resources
- Perform routine equipment maintenance, ensuring minimal disruption to ongoing operations
- Increase sales by effectively communicating key features and benefits to potential clients
- Review repairs to check work for quality and ensure service performed is within acceptable quality and safety guidelines
- Minor repairs on-site
Lead Server
KYU Miami
03.2018 - 11.2022
- Food/Beverage handling
- New employee training and orientation
- Assist in overseeing and coordination of high-end events
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Increased sales significantly by upselling higher-end products to customers
Server
Pascal's On Ponce
03.2017 - 01.2018
- Shift lead
- Assist in the process of creating new marketing and promotional advertisement
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Processed orders and sent to kitchen employees for preparation
Server
Francesco's
07.2012 - 12.2017
- Point of Sale (POS) computer system utilization for orders
- Winery inventory
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
Education
Cyber Security
University of Central Florida (Online)
Orlando, FL08-2024
Associate's degree - Computer Science
Miami Dade College
Miami, FL01.2015
High School - undefined
Miami Killian Senior High School
Miami, FL01.2011
Skills
- Bilingual/fluent in English and Spanish Proficient in both reading and writing
- Business management
- Customer Account Management
- Customer Data Confidentiality
- Data Entry/Documentation
- Critical thinker and problem-solving skills
- Time-management skills
- Interpersonal and communication skills
- Thrive in a fast-paced environment with short deadlines
- Ability to handle multiple tasks simultaneously
- Strong attention to detail, ability to follow instructions, work independently as well as working on a team
- Tech savvy – Proficient-level skills using computers, mobile devices, spreadsheets
- Team lead/Managing
- Accounting/Money management
- Manufacturing and design
Timeline
IT Support Specialist
Verizon
06.2024 - Current
Business Owner
Trailer Boys LLC
11.2022 - Current
Lead Server
KYU Miami
03.2018 - 11.2022
Server
Pascal's On Ponce
03.2017 - 01.2018
Server
Francesco's
07.2012 - 12.2017
Associate's degree - Computer Science
Miami Dade College
High School - undefined
Miami Killian Senior High School
Cyber Security
University of Central Florida (Online)
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