Summary
Overview
Work History
Education
Skills
Qualifications Summary
References
Timeline
Generic

Luis Manuel Camacho Porras

San Jose

Summary

To secure a position that allows me to utilize my experience and allows room for growth and provide all my knowledge to the company in every area I could be part of.

Overview

22
22
years of professional experience

Work History

Contact agent as customer specialist support

Bosch AMC
03.2022 - Current
  • Provide support for high level quality cars, like Porsche, Lamborghini, Bentley, VW, Volvo, Mercedes Benz, Audi, and all Stellantis group
  • Act as the point of contact between the customer and EMS or Police in case of accidents or emergencies.

Customer Service Agent

Transperfect CR
08.2022 - 04.2023
  • Provide high level of service to different companies that are looking for interpreter in different languages that is not English.

Retention agent

Teris companie Costa Rica
01.2021 - 11.2021
  • Retain customers by offering credit reports, scores, protection against identity theft, and assistance from a credit specialist
  • Also, handle subscription plans and pricing.

Technical Support Agent

Teleperformance
11.2020 - 11.2021
  • Provide technical support for a satellite internet service in the USA
  • Handle various tasks such as troubleshooting, billing, guiding customers on using the company's website and app, scheduling appointments, and more.

Technical Support Agent

Concentrix Costa Rica
07.2020 - 10.2020
  • Provide technical support for a major technology company
  • Also, briefly supervised a team of 15 agents.

Credit Risk Analyst

Stryker Costa Rica
08.2020 - 09.2020
  • Review accounts on hold and release orders
  • Research using various tools to ensure account and client compliance
  • Assist new hires and work independently.

Risk and Fraud Operation Analyst

Citi group Costa Rica
09.2019 - 12.2019
  • Review accounts for VIP clients to prevent money laundering, illegal transactions, and tax evasion
  • Ensure compliance with financial laws and regulations.

Tech support agent for Vonage phone over IP

CSS Corp Costa Rica
05.2019 - 08.2019
  • Provide technical support for VOIP phones, routers, modems, and software related to Vonage phone services.

Customer service credit care specialist associate II

Experian credit bureau services Costa Rica
07.2016 - 04.2019
  • Provide technical services regarding credit reports, accounts, and related topics
  • Implemented a system to improve processes and trained new workers
  • Also had an internship in HR and worked in the recruitment team.

Customer Service Retention Agent

Vialinx
12.2013 - 03.2015
  • Retain customers by emphasizing the importance of monitoring their credit report and score
  • Promoted to supervisor and manager positions.

Technical Account Management FBA Agent

Amazon.com
03.2011 - 12.2013
  • Work directly with customers who send their inventory to be handled by Amazon
  • Responsible for sales, merchandise display, and payments.

Technical Account Management

Amazon.com
06.2010 - 03.2011
  • Work with third-party sellers on the Amazon website
  • Handle payments and assist with website display and order issues.

Customer Service Agent

Amazon.com
11.2009 - 06.2010
  • Provide customer service related to orders, returns, tracking, refunds, and ensuring a positive shopping experience on the Amazon website.

Project Manager

JRL Carpentry, Inc.
01.2004 - 01.2008
  • Managed two teams of 20 people each, installing crown molding and similar projects
  • Responsible for organizing the workplace, installing crown molding, inventory management, and making payments to subordinates.

Accounting Department

Imágenes en Cristal
01.2002 - 01.2004
  • In charge of the accounting department, handling financial aspects such as bank accounts, bookkeeping, payroll, and bills.

Education

Universidad Iberoamericana San José, Costa Rica Medicine Non-grad. -

Different English courses and classes to keep myself update. -

01.2024

Drama School New Milleniun, Miami, FL, USA. Arts with emphasis on Acting Graduated (English –Spanish) -

01.2008

Universidad Internacional de las Américas, San José, Costa Rica. Public Accounting Non-grad -

01.2004

Bilingual Experimental High School of Grecia, Alajuela -

01.2000

Skills

  • Bilingual: Fluent in Spanish and English - speaking, writing, and reading
  • Experience with Microsoft Word, Excel, Power Point
  • Experience in video editing using Adobe Premiere
  • Also have work with Saleforce tool
  • Citi kyc global tool
  • SAP
  • AS400/Docview
  • Kirby
  • JDE
  • Oracle

Qualifications Summary

  • Goal-oriented and determined when placed in the work field
  • Responsible, punctual, and professional
  • Have held numerous leadership positions both in the work field and outside.
  • Strong sense of prioritization and organizational skills.
  • Motivated self-starter with an aptitude for accomplishing tasks effectively.
  • Outstanding performance working independently or as a team member.
  • Strong analytical and problem solving abilities. Individual and as a team manager and a team leader.
  • Work well under pressure and able to multi-task and make sure we are in the same page of objectives required.
  • Self-motivated, ambitious, with excellent interpersonal communication, relationship management, and presentation skills.
  • Have held the position of leadership and gaine a lot of experiences in this busisnes and also on treating people to do their job properly and how it is supouse to be done
  • Learn differents tools to qualify each agent in their respective field of work.
  • Team builder and also love to make them feel Motivated on what they are doing to become a better person ,better employee and reach for there best potential they have to give and that always make the companie grow and reach the metrics required.

References

Available Upon Request

Timeline

Customer Service Agent

Transperfect CR
08.2022 - 04.2023

Contact agent as customer specialist support

Bosch AMC
03.2022 - Current

Retention agent

Teris companie Costa Rica
01.2021 - 11.2021

Technical Support Agent

Teleperformance
11.2020 - 11.2021

Credit Risk Analyst

Stryker Costa Rica
08.2020 - 09.2020

Technical Support Agent

Concentrix Costa Rica
07.2020 - 10.2020

Risk and Fraud Operation Analyst

Citi group Costa Rica
09.2019 - 12.2019

Tech support agent for Vonage phone over IP

CSS Corp Costa Rica
05.2019 - 08.2019

Customer service credit care specialist associate II

Experian credit bureau services Costa Rica
07.2016 - 04.2019

Customer Service Retention Agent

Vialinx
12.2013 - 03.2015

Technical Account Management FBA Agent

Amazon.com
03.2011 - 12.2013

Technical Account Management

Amazon.com
06.2010 - 03.2011

Customer Service Agent

Amazon.com
11.2009 - 06.2010

Project Manager

JRL Carpentry, Inc.
01.2004 - 01.2008

Accounting Department

Imágenes en Cristal
01.2002 - 01.2004

Universidad Iberoamericana San José, Costa Rica Medicine Non-grad. -

Different English courses and classes to keep myself update. -

Drama School New Milleniun, Miami, FL, USA. Arts with emphasis on Acting Graduated (English –Spanish) -

Universidad Internacional de las Américas, San José, Costa Rica. Public Accounting Non-grad -

Bilingual Experimental High School of Grecia, Alajuela -

Luis Manuel Camacho Porras