To secure a position that allows me to utilize my experience and allows room for growth and provide all my knowledge to the company in every area I could be part of.
Overview
22
22
years of professional experience
Work History
Contact agent as customer specialist support
Bosch AMC
03.2022 - Current
Provide support for high level quality cars, like Porsche, Lamborghini, Bentley, VW, Volvo, Mercedes Benz, Audi, and all Stellantis group
Act as the point of contact between the customer and EMS or Police in case of accidents or emergencies.
Customer Service Agent
Transperfect CR
08.2022 - 04.2023
Provide high level of service to different companies that are looking for interpreter in different languages that is not English.
Retention agent
Teris companie Costa Rica
01.2021 - 11.2021
Retain customers by offering credit reports, scores, protection against identity theft, and assistance from a credit specialist
Also, handle subscription plans and pricing.
Technical Support Agent
Teleperformance
11.2020 - 11.2021
Provide technical support for a satellite internet service in the USA
Handle various tasks such as troubleshooting, billing, guiding customers on using the company's website and app, scheduling appointments, and more.
Technical Support Agent
Concentrix Costa Rica
07.2020 - 10.2020
Provide technical support for a major technology company
Also, briefly supervised a team of 15 agents.
Credit Risk Analyst
Stryker Costa Rica
08.2020 - 09.2020
Review accounts on hold and release orders
Research using various tools to ensure account and client compliance
Assist new hires and work independently.
Risk and Fraud Operation Analyst
Citi group Costa Rica
09.2019 - 12.2019
Review accounts for VIP clients to prevent money laundering, illegal transactions, and tax evasion
Ensure compliance with financial laws and regulations.
Tech support agent for Vonage phone over IP
CSS Corp Costa Rica
05.2019 - 08.2019
Provide technical support for VOIP phones, routers, modems, and software related to Vonage phone services.
Customer service credit care specialist associate II
Experian credit bureau services Costa Rica
07.2016 - 04.2019
Provide technical services regarding credit reports, accounts, and related topics
Implemented a system to improve processes and trained new workers
Also had an internship in HR and worked in the recruitment team.
Customer Service Retention Agent
Vialinx
12.2013 - 03.2015
Retain customers by emphasizing the importance of monitoring their credit report and score
Promoted to supervisor and manager positions.
Technical Account Management FBA Agent
Amazon.com
03.2011 - 12.2013
Work directly with customers who send their inventory to be handled by Amazon
Responsible for sales, merchandise display, and payments.
Technical Account Management
Amazon.com
06.2010 - 03.2011
Work with third-party sellers on the Amazon website
Handle payments and assist with website display and order issues.
Customer Service Agent
Amazon.com
11.2009 - 06.2010
Provide customer service related to orders, returns, tracking, refunds, and ensuring a positive shopping experience on the Amazon website.
Project Manager
JRL Carpentry, Inc.
01.2004 - 01.2008
Managed two teams of 20 people each, installing crown molding and similar projects
Responsible for organizing the workplace, installing crown molding, inventory management, and making payments to subordinates.
Accounting Department
Imágenes en Cristal
01.2002 - 01.2004
In charge of the accounting department, handling financial aspects such as bank accounts, bookkeeping, payroll, and bills.
Education
Universidad Iberoamericana San José, Costa Rica Medicine Non-grad. -
Different English courses and classes to keep myself update. -
01.2024
Drama School New Milleniun, Miami, FL, USA. Arts with emphasis on Acting Graduated (English –Spanish) -
01.2008
Universidad Internacional de las Américas, San José, Costa Rica. Public Accounting Non-grad -
01.2004
Bilingual Experimental High School of Grecia, Alajuela -
01.2000
Skills
Bilingual: Fluent in Spanish and English - speaking, writing, and reading
Experience with Microsoft Word, Excel, Power Point
Experience in video editing using Adobe Premiere
Also have work with Saleforce tool
Citi kyc global tool
SAP
AS400/Docview
Kirby
JDE
Oracle
Qualifications Summary
Goal-oriented and determined when placed in the work field
Responsible, punctual, and professional
Have held numerous leadership positions both in the work field and outside.
Strong sense of prioritization and organizational skills.
Motivated self-starter with an aptitude for accomplishing tasks effectively.
Outstanding performance working independently or as a team member.
Strong analytical and problem solving abilities. Individual and as a team manager and a team leader.
Work well under pressure and able to multi-task and make sure we are in the same page of objectives required.
Self-motivated, ambitious, with excellent interpersonal communication, relationship management, and presentation skills.
Have held the position of leadership and gaine a lot of experiences in this busisnes and also on treating people to do their job properly and how it is supouse to be done
Learn differents tools to qualify each agent in their respective field of work.
Team builder and also love to make them feel Motivated on what they are doing to become a better person ,better employee and reach for there best potential they have to give and that always make the companie grow and reach the metrics required.
References
Available Upon Request
Timeline
Customer Service Agent
Transperfect CR
08.2022 - 04.2023
Contact agent as customer specialist support
Bosch AMC
03.2022 - Current
Retention agent
Teris companie Costa Rica
01.2021 - 11.2021
Technical Support Agent
Teleperformance
11.2020 - 11.2021
Credit Risk Analyst
Stryker Costa Rica
08.2020 - 09.2020
Technical Support Agent
Concentrix Costa Rica
07.2020 - 10.2020
Risk and Fraud Operation Analyst
Citi group Costa Rica
09.2019 - 12.2019
Tech support agent for Vonage phone over IP
CSS Corp Costa Rica
05.2019 - 08.2019
Customer service credit care specialist associate II
Experian credit bureau services Costa Rica
07.2016 - 04.2019
Customer Service Retention Agent
Vialinx
12.2013 - 03.2015
Technical Account Management FBA Agent
Amazon.com
03.2011 - 12.2013
Technical Account Management
Amazon.com
06.2010 - 03.2011
Customer Service Agent
Amazon.com
11.2009 - 06.2010
Project Manager
JRL Carpentry, Inc.
01.2004 - 01.2008
Accounting Department
Imágenes en Cristal
01.2002 - 01.2004
Universidad Iberoamericana San José, Costa Rica Medicine Non-grad. -
Different English courses and classes to keep myself update. -
Drama School New Milleniun, Miami, FL, USA. Arts with emphasis on Acting Graduated (English –Spanish) -
Universidad Internacional de las Américas, San José, Costa Rica. Public Accounting Non-grad -
Bilingual Experimental High School of Grecia, Alajuela -
Técnico De Análisis De Fallas at Robert Bosch Sistemas. Automotrices S.A. de C.V., Robert BoschTécnico De Análisis De Fallas at Robert Bosch Sistemas. Automotrices S.A. de C.V., Robert Bosch
Senior Manager, Data Analytics at Bosch Global Software Technologies (BGSW – Bosch)Senior Manager, Data Analytics at Bosch Global Software Technologies (BGSW – Bosch)
Marketing Intern at IP Robert Bosch LLC - BSH Bosch Und Siemens Hausgeräte DepartmentMarketing Intern at IP Robert Bosch LLC - BSH Bosch Und Siemens Hausgeräte Department