DANIEL BASTIDAS
Orlando
Summary
Bilingual professional with strong background in hospitality management, ready to drive operational excellence and elevate customer satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
13
13
years of professional experience
Work History
IT Support Specialist
Verizon
06.2024 - Current
- Promoted to Peer Advisor role; assisting peers on the job floor
- Created help desk tickets, troubleshot and resolved desktop and mobile issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Business Owner
Trailer Boys LLC
11.2022 - Current
- Manufacture and sell commission food trucks as well as trailers
- Oversee production floor
- Managed Hiring and Onboarding of new emplyoees
- Regular equipment maintenance checks to prevent downtime due to malfunctions or breakdowns
- Evaluate sales data to identify trends
- Meet deadlines by prioritizing tasks effectively and efficiently managing resources
- Perform routine equipment maintenance, ensuring minimal disruption to ongoing operations
- Review repairs to check work for quality and ensure service performed is within acceptable quality and safety guidelines
Manager
KYU Miami
03.2018 - 11.2022
- Conducted Interviews and Hiring of staff
- New employee trainings and orientation
- Scheduling and Time card corrections
- Ordering of inventory
- Overseeing and coordination of restaurant floor
- Food/Beverage handling
- Demonstrated strong multitasking skills by managing restaurant simultaneously without compromising service quality
- Assisted in serving of food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Increased sales significantly by upselling higher-end products to customers
Manager
Pascal's On Ponce
03.2017 - 01.2018
- Hiring and onboarding of new employees
- Time card management and adjustments
- Inventory Management
- Assist in the process of creating new marketing and promotional advertisement
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maintained order efficiency and accuracy through clear communication with kitchen staff
Server
Francesco's
07.2012 - 12.2017
- Point of Sale (POS) computer system utilization for orders
- Provided exceptional service to high volume of daily customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
Education
Cyber Security
University of Central Florida (Online)
Orlando, FL08-2024
Bachelor of Arts - Hospitality
Miami Dade College
Miami, FL01.2015
High School -
Miami Killian Senior High School
Miami, FL01.2011
Skills
- Bilingual English and Spanish
- Business management
- Customer Account Management
- Customer Data Confidentiality
- Hospitality
- Data Entry/Documentation
- Critical thinker and problem-solving skills
- Time-management skills
- Interpersonal and communication skills
- Systems analysis
- Employee training
Timeline
IT Support Specialist
Verizon
06.2024 - Current
Business Owner
Trailer Boys LLC
11.2022 - Current
Manager
KYU Miami
03.2018 - 11.2022
Manager
Pascal's On Ponce
03.2017 - 01.2018
Server
Francesco's
07.2012 - 12.2017
Cyber Security
University of Central Florida (Online)
Bachelor of Arts - Hospitality
Miami Dade College
High School -
Miami Killian Senior High School
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