Professional installer with three years of experience in installing HVAC systems. Proven history of success with customer satisfaction rates. Known for working quickly with great integrity and reliability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Installer
Blue Best
10.2023 - 07.2024
Improved customer satisfaction by providing efficient and accurate installations.
Reduced installation errors, implementing thorough quality control measures.
Mentored junior installers, fostering a positive learning environment for skill development.
Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
Streamlined installation processes for increased productivity and faster project completion.
Assistant Install Manager
Blue Best
03.2023 - 07.2024
Installing equipment: Lennox, Amana, Daiken, Samsung, Fujitsu, Rheem, and Rennai.
Providing weekly training classes, communicating with customers and salesman to ensure quality installation or repair.
Provided tech support, on call service for previous installs, and designing duct jobs for installers.
Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
Consistently met or exceeded project deadlines by efficiently delegating tasks among team members according to their strengths and expertise areas.
Lead Installer
Ponds Plumbing, Heating, And Air
09.2021 - 08.2023
Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
Implemented time-saving strategies during installations without compromising quality or safety standards.
Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
Assisted in developing new procedures for more efficient installations based on emerging trends in the industry.
Apprentice
Ponds Plumbing, Heating And Air
08.2020 - 09.2021
Worked under guidance of experienced professionals to learn trade best practices and techniques.
Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
Enhanced practical skills by assisting experienced professionals in various tasks.
Adhered to company policies, procedures, and safety guidelines during daily work activities.
Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
Member Contact Center Representative at Florida Blue (Blue Cross and Blue Shield of Florida)Member Contact Center Representative at Florida Blue (Blue Cross and Blue Shield of Florida)
Customer Service Representative at Florida Blue - Blue Cross Blue Shield Of FloridaCustomer Service Representative at Florida Blue - Blue Cross Blue Shield Of Florida
Customer Service Advocate at Blue Cross Blue Shield of Florida, Florida BlueCustomer Service Advocate at Blue Cross Blue Shield of Florida, Florida Blue