Daniel Bean
Steubenville,OH
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
13
13
years of professional experience
Work History
Dairy Department Manager
Kroger
Wintersville, Ohio
04.2022 - Current
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed and maintained effective relationships with vendors to ensure timely delivery of products.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Monitored inventory levels, identified trends in sales and adjusted product selection accordingly.
- Provided customer service support for customers in the dairy department.
- Ensured all products were properly stored according to industry standards.
- Resolved customer complaints or issues in a professional manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with annual inventory counts as needed.
Grocery Clerk
Kroger
Wintersville, OH
07.2011 - Current
- Answered customers' questions and provided information on store procedures or policies.
- Worked closely with management team to develop promotional strategies that increased sales.
- Processed special orders for customers including retrieving items from other stores if needed.
Liquor Store Manager
Kroger
Wintersville, OH
08.2015 - 04.2022
- Ensured proper maintenance of equipment such as POS systems, scales, refrigerators and freezers.
- Formed and sustained strategic relationships with clients.
- Coordinated deliveries from vendors, ensuring timely receipt of goods and accurate invoicing.
- Resolved customer complaints in a professional manner, escalating issues when necessary.
- Ensured compliance with all applicable laws and regulations related to the sale of liquor.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
- Monitored cash flow throughout the day and ensured accuracy of transactions at point-of-sale terminals.
- Maintained a high level of customer service standards, ensuring customers were greeted promptly and courteously.
- Reviewed financial reports, including profit and loss statements and balance sheets, identifying opportunities for cost savings or revenue growth.
- Minimized product loss with proper rotation and handling of bottles, cans and cases.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Performed administrative tasks such as filing paperwork or updating records.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Overseeing store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.
- Analyzed inventory data to determine trends in sales and customer preferences.
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Answered questions from callers and in-store guests to offer information and promote products.
- Prepared weekly schedules for store personnel and adjusted staffing levels according to business needs.
- Prepared staff work schedules and assigned team members to specific duties.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Education
Associate of Science - Business Administration
West Virginia Northern Community College
Weirton, WV05-2015
Skills
- Stock rotation
- Employee development
- Merchandising strategies
- Team scheduling
- Personnel oversight
- Department management
- Positive attitude
- Complex Problem-solving
Timeline
Dairy Department Manager
Kroger
04.2022 - Current
Liquor Store Manager
Kroger
08.2015 - 04.2022
Grocery Clerk
Kroger
07.2011 - Current
Associate of Science - Business Administration
West Virginia Northern Community College