Daniel Bell
Irvington,New Jersey
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Seton Hall University Bookstore
07.2019 - 10.2024
- Provided outstanding service to 100+ customers, ensuring high levels of satisfaction and a positive experience.
- Utilized in-depth product knowledge to assist over 100 customers weekly, ensuring accurate information and enhancing their purchase decisions with confidence.
- Resolved 95% of customer complaints, leading to a 30% increase in positive feedback ratings.
- Leveraged in-depth product knowledge to deliver accurate information, boosting customer satisfaction by 20%.
- Revamped course materials organization by receiving and shelving 300+ items, enhancing customer support.
Sales Team Lead
Gamestop
07.2018 - 06.2019
- Boosted customer foot traffic by 30% through effective promotions, enhancing customer satisfaction and sales.
- Resolved customer concerns regarding returns, defective merchandise, and trade-ins for over 100 customers weekly, enhancing customer satisfaction and loyalty.
- Helped over 30 customers weekly locate out-of-stock items by reviewing online inventory and placing reservations, boosting satisfaction and loyalty.
Education
High School Diploma - Business
West Side High School
06.2011
Skills
- Cashier training
- Manager support
- Cash register operation
- Flexible schedule
- Online order picking
- Conflict resolution
Timeline
Cashier Team Lead
Seton Hall University Bookstore
07.2019 - 10.2024
Sales Team Lead
Gamestop
07.2018 - 06.2019
High School Diploma - Business
West Side High School
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