Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Sales/Customer Service Representative
Plymouth Rock Assurance New Jersey
Woodbridge, NJ
08.2017 - 06.2021
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Delivered superior customer service to retain existing customers and attract future customers.
Solar Qualifying Specialist
NRG Home Solar
Wall Township, NJ
04.2014 - 05.2017
Qualified homes for Solar
Set appointments for outside sales representatives
Assisted with any questions in regards to going solar
Shipping and Receiving Lead
Burberry
Tinton Falls, NJ
10.2011 - 04.2014
Communicated with management for daily planning to optimize revenue
Managed back of house staff to efficiently turn inventory
Organized storage areas to optimize materials movements and minimize labor hours.
Pulled, verified and packaged items for shipment.
Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
Education
Bachelor of Arts - Business Administration And Management
Fairleigh Dickinson University
Teaneck, NJ
08.2022
Skills
Financial Transactions
Speaking Clearly
Providing Feedback
Inbound Customer Calls
Quote Generation
Positive Rapport-Building
Timeline
Sales/Customer Service Representative
Plymouth Rock Assurance New Jersey
08.2017 - 06.2021
Solar Qualifying Specialist
NRG Home Solar
04.2014 - 05.2017
Shipping and Receiving Lead
Burberry
10.2011 - 04.2014
Bachelor of Arts - Business Administration And Management