Daniel Bertoni
League City,TX
Summary
Energetic, Detail-focused, and Goal-Driven Assistant Store Manager known for controlling inventory shrinkage and loss percentages as well as creating eye-catching merchandise displays. Well-versed in delivering exceptional customer communication and customer service.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Aldi
Houston , TX
09.2019 - 04.2024
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided training to new employees on company policies and procedures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Loss Prevention Officer/ Shipping and Receiving Attendant
JW Marriott Houston Galleria
Houston, TX
04.2016 - 03.2018
- Provided customer service assistance when needed during peak times.
- Prepared daily reports detailing any incidents that occurred during shift hours.
- Analyzed video surveillance footage to identify potential criminal activity.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Collaborated with store personnel on the execution of security plans during special events.
- Performed regular security audits to ensure policies are being followed correctly.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Completed security forms to document losses of property or personal injury.
- Hosted the New England Patriots and assisted law enforcement during Super Bowl LI in 2017; and assured all policies and laws were met during their stay in the premises.
Loss Prevention Officer/Audio & Video Sales Associate
Fry's Electronics
Webster, TX
11.2011 - 07.2016
- Prevented both internal and external losses to the company following company policies.
- Monitored CCTV surveillance, apprehended shoplifters on a daily/weekly basis in a safe efficient manner.
- Interacted with customers in a professional manner when confronting suspected theft cases.
- Responded to accidents, contacted EMS/PD or administered first aid/CPR.
- Analyzed video surveillance footage to identify potential criminal activity.
- Prepared daily reports detailing any incidents that occurred during shift hours.
- Reviewed inventory discrepancies and took corrective action as necessary.
Education
High School Diploma -
Clear Creek High School
06.2009
Skills
- Store Organization
- Department Oversight
- Stock management
- Time Management
- Inventory counting
- Team Building and Leadership
- Problem-Solving
- Hiring and Training
- Customer Service
- Staff Management
- Incident Reports
Affiliations
- Enjoy strength training and running to optimize my health and well being.
- Spending time with family and friends.
Accomplishments
- Earned Top Loss Prevention Officer Award (Fry's Electronics) in 2012, 2013 and 2014.
- Promoted from full-time associated to management within 9 months of employment (ALDI).
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Store Manager
Aldi
09.2019 - 04.2024
Loss Prevention Officer/ Shipping and Receiving Attendant
JW Marriott Houston Galleria
04.2016 - 03.2018
Loss Prevention Officer/Audio & Video Sales Associate
Fry's Electronics
11.2011 - 07.2016
High School Diploma -
Clear Creek High School