Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Daniel Bianchimano

Ossining,NY

Summary

Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Manager

Thermodynamix LLC
01.2024 - Current
  • Responsible for managing all service techs
  • Ordering parts needed to complete jobs\
  • Manage Customers and Disturbers
  • Increased Annual Revenue by 40% from previous year
  • Calling customers on nights and weekends for troubleshooting issues with the on-call Techs
  • Scheduling and collecting payments
  • Troubleshoot issues with Heating and Air conditioning
  • Manage payroll for techs
  • Manage accepting deliveries
  • Manage equipment for new installs
  • Sold commercial and residential installs and replacements
  • Ran an over a Million plus revenue service department
  • Track KPI
  • Enroll and manage techs hours using ADP and QuickBooks
  • Use Excel to document Service Revenue
  • Earned Quarterly Bonuses for exceeding revenue quotas

Plumber Pipefitter

Rotundo Plumbing (Local 21)
01.2023 - 12.2023
  • Installing new waste and vent pipes (Copper, Cast Iron, ABS, PVC)
  • Installing and servicing boilers and hot water heaters (All makes and models), water treatment tanks
  • Pouring lead joints and welding pipes and fittings
  • Installing heating systems such as radiators, baseboard heating and radiant
  • Threading steel pipes for gas and steam lines
  • Water mains (new installation, repairing breaks and treating frozen pipes)
  • Experience with septic line cameras & power jet machines to clean out septic lines
  • Repairs and renovations in residential and commercial buildings such as hospitals
  • Maintenance of office buildings, residential buildings as large as 100 units, condos, and co-ops
  • Repairing and replacing gas meters, mains, and risers
  • Installed water heaters, sump pumps, faucets, toilets, sinks, and other fixtures with precision for long-lasting functionality and minimal repairs needed.
  • Maximized efficiency in new construction sites by pre-fabricating piping assemblies off-site before installation at the job site.
  • Assisted in drafting technical specifications for plumbing projects by providing expert input based on years of experience in the field.

Heating and Air Conditioning Service Technician

Robison Oil Corp (Local 456)
01.2017 - 12.2023
  • Service burners, boilers, furnaces, water heaters
  • Diagnose electrical and mechanical issues within the units
  • Problem solve faults within the systems and pinpoint issue
  • Maintain units for reliable operation
  • Perform AC unit maintenances (install and troubleshoot AC units)
  • Refill refrigerant
  • Run diagnostics and fine tune units
  • Coordinate plumbers and send them calls based on skill levels
  • Survey jobs and price jobs accordingly
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Provided exceptional customer service through clear communication, detailed explanations of services, and addressing any concerns or questions.
  • Assisted sales department in generating new leads by providing technical expertise during consultations with potential clients.
  • Maintained a clean work environment during all service calls, demonstrating professionalism and respect for clients'' homes or businesses.
  • Supported colleagues in troubleshooting complex HVAC issues, sharing knowledge of best practices and innovative solutions.

Plumber

Robert M Spano Plumbing and Heating
01.2013 - 12.2017
  • Snaking Septic lines and floor drains
  • Change sinks, faucets, and toilets
  • Plastering, grouting and mudding bathroom floors
  • Installing new waste and vent pipes (Copper, Cast Iron, ABS, PVC)
  • Installing and servicing boilers and hot water heaters (All makes and models)
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Ossining High School
Ossining
06.2009

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Team collaboration and leadership
  • Workflow management
  • Goal oriented
  • KPI monitoring
  • Quality assurance
  • Conflict resolution

Certification

  • Journeyman Plumber Licensed
  • OSHA 30 Certification
  • Site Safety Certification
  • Confined Space Certification
  • Backflow Tester Certification
  • NORA Certification
  • EPA Universal Certification
  • CDL Class B License with Air Brake, Hazmat and Tanker Endorsements
  • Fluent in Spanish

Languages

Spanish
Limited Working

Timeline

Service Manager

Thermodynamix LLC
01.2024 - Current

Plumber Pipefitter

Rotundo Plumbing (Local 21)
01.2023 - 12.2023

Heating and Air Conditioning Service Technician

Robison Oil Corp (Local 456)
01.2017 - 12.2023

Plumber

Robert M Spano Plumbing and Heating
01.2013 - 12.2017

High School Diploma -

Ossining High School

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Daniel Bianchimano