Hi, I’m
Daniel Burrell IV
Jersey City,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
5
years of professional experience
Work History
Tribeca Pediatrics
Front Desk Associate
07.2023 - Current
Job overview
- Maintained cleanliness and organization of front desk area and office.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
Hoboken High School
Program Facilitator
10.2022 - 06.2023
Job overview
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Identified areas in need of improvement and implemented solutions.
- Planned special social events for program participants based on changing needs, times of year, and availability.
- Provided ongoing direction and leadership for program operations.
Caldwell University
EOF Office Assistant
08.2018 - 05.2022
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
Education
Caldwell UniversityCaldwell, NJ
Bachelor of Science from Sports Management
05.2022
Skills
- Business Administration
- Guest Satisfaction
- Hospitality Service
- Checking Reservations
- Conflict Management
- Time Management
- Problem-Solving Skills
Timeline
Front Desk Associate
Tribeca Pediatrics
07.2023 - Current
Program Facilitator
Hoboken High School
10.2022 - 06.2023
EOF Office Assistant
Caldwell University
08.2018 - 05.2022
Caldwell University
Bachelor of Science from Sports Management