Daniel Carrillo
Louisville,CO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
United Rentals
03.2021 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross-selling.
- Programmed radio fleet and processed orders regarding communication needs.
- Worked on-site setting up radio communication systems.
Front Office Supervisor
Renaissance Boulder Flatiron Hotel
12.2017 - 06.2020
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Food and Beverage Supervisor
Sheraton Albuquerque Uptown
05.2014 - 08.2017
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
Education
Bachelor of Arts - Business Administration And Management
University of New Mexico
Albuquerque, NM05.2012
Skills
Leadership
Account Management
Negotiation
Training
Timeline
Inside Sales Representative
United Rentals
03.2021 - Current
Front Office Supervisor
Renaissance Boulder Flatiron Hotel
12.2017 - 06.2020
Food and Beverage Supervisor
Sheraton Albuquerque Uptown
05.2014 - 08.2017
Bachelor of Arts - Business Administration And Management
University of New Mexico