Daniel Casillas
Las Vegas,NV
Summary
Dynamic Team Lead with a proven track record at Walmart, excelling in performance monitoring and quality control. Adept at coaching and mentoring staff, I implemented process enhancements that significantly improved operational efficiency. Committed to customer focus, I fostered a culture of excellence, ensuring high standards in service delivery and workplace safety.
Overview
4
4
years of professional experience
Work History
Team Lead
Walmart
Las Vegas, NV
03.2023 - Current
- Coordinated daily tasks to align with organizational guidelines and procedures.
- Guided and supported team members to improve performance and service delivery.
- Introduced process enhancements to boost efficiency in daily operations.
- Monitored stock levels to minimize waste and streamline supply chain activities.
- Organized staff rosters to ensure effective workload distribution and meet customer needs.
- Tracked customer service performance metrics to launch initiatives for better guest experiences.
- Provided regular feedback to team members through performance evaluations.
- Encouraged organizational growth through strategic problem-solving and leadership.
Team Lead
Jack in the Box
Las Vegas
06.2022 - 03.2023
- Supervised team members to ensure adherence to operational standards and procedures.
- Streamlined workflow processes to enhance efficiency in food preparation and service delivery.
- Trained new employees on best practices for customer service and safety protocols.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Conducted regular performance evaluations to provide constructive feedback and support staff development.
- Implemented quality control measures to maintain high food safety standards during peak hours.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
Associate of Science - Computer And Information Sciences
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Chaparral High School
Las Vegas, NV03.2023
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Quality control
- Workplace safety
- Complaint resolution
- Production monitoring
Timeline
Team Lead
Walmart
03.2023 - Current
Team Lead
Jack in the Box
06.2022 - 03.2023
Associate of Science - Computer And Information Sciences
Southern New Hampshire University
High School Diploma -
Chaparral High School