Daniel Castilleja
San Antonio,TX
Summary
As an astute supervisor, committed to providing exceptional customer service and assistance. Reliable and attentive professional with a strong work ethic. Over 5 years of experience as a customer-focused, visionary-thinking Retail Manager, successfully cultivating relationships, creating effective marketing campaigns, and growing profit channels. Proficient in Microsoft and possessing the self-motivation to lead and develop strong business relations, drive sales, and generate practical solutions based on client demand. Result-driven employee eager to advance career with a company that values growth and success.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Apple
07.2024 - Current
- Provide expert knowledge on Apple products, including iPhones, iPads, MacBooks, Apple Watch, and services like AppleCare+ and iCloud.
- Assist customers in finding right Apple products to meet their needs, ensuring seamless and personalized shopping experience.
- Demonstrate features and functionalities of devices, offering hands-on support to enhance customer engagement.
- Drive sales by identifying customer needs, offering tailored solutions, and maximizing add-on purchases.
- Collaborate with team members to ensure efficient and high-energy retail environment.
- Stay up to date with latest Apple products, software updates, and industry trends to provide best possible service.
Produce Team Lead
HEB Grocery Store
12.2021 - 03.2024
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Generated signage for produce goods and performed price check functions.
- Led and developed management team of 15-20 people.
- Successfully drove new product lines to increase annual profits by 15%.
Curbside Supervisor
HEB Grocery Store
03.2017 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Oversaw a department of 50+ employees while maintaining presentation and exceeding expectations.
- Led Hospitality NPS scores to be first in the region.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor Of Medical Biology - Pre-nursing
Northwest Vista College
San Antonio, TX05.2024
High School Diploma -
John Paul Stevens High School
San Antonio, TX06.2016
Skills
- Microsoft Excel
- Relationship building
- Customer service and care
- Team collaboration
- Task delegation
- Merchandising strategies
Languages
Spanish
Professional Working
Timeline
Sales Specialist
Apple
07.2024 - Current
Produce Team Lead
HEB Grocery Store
12.2021 - 03.2024
Curbside Supervisor
HEB Grocery Store
03.2017 - 12.2021
Bachelor Of Medical Biology - Pre-nursing
Northwest Vista College
High School Diploma -
John Paul Stevens High School
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