DANIEL CASTILLEJA
Tucson,AZ
Summary
Customer service and management professional with 10+ years' experience leading teams, resolving issues, and delivering results in fast-paced, remote, and onsite environments. Skilled in team leadership, coaching, CRM systems, conflict resolution, performance management, and process improvement. Strong communicator with a proven record of exceeding customer satisfaction and operational goals.
Overview
27
27
years of professional experience
Work History
Social Media Manager
80's Rock Radio
Tucson, AZ
08.2018 - Current
- Develop and implement content strategies across multiple platforms to grow brand and audience engagement
- Create photo/video content and edit for quality and impact
- Analyze performance metrics and trends to optimize campaigns
- Collaborate with marketing to ensure brand consistency
Licensed Insurance Agent
GEICO
Tucson, AZ
10.2017 - 08.2018
- Licensed in AZ, CA, and five other states
- Educated clients on insurance products, increasing satisfaction and retention
- Processed applications, ensuring compliance and accuracy
- Mentored and trained new agents in sales and service best practices
Trainer
EGS Alorica
Tucson, AZ
10.2015 - 10.2017
- Developed and delivered training programs to boost employee performance and engagement
- Collaborated with leadership to identify needs and optimize curriculum
- Facilitated workshops on compliance, product knowledge, and customer service
- Assessed progress and provided feedback for continuous improvement
Curriculum Developer
Comedy Defensive Driving School
Irving, TX
01.2000 - 03.2013
- Researched, wrote, and updated state-approved defensive driving courses (TX, FL)
- Managed a team of 15 instructors and trainers
- Delivered corporate safety training for clients including American Airlines, ExxonMobil, Halliburton, and city departments
Education
Administration Specialist - Military Administration
U.S. Army Administration School
Fort Jackson, SCSkills
- CRM software proficiency
- Microsoft office expertise
- Team collaboration
- Effective communication
- Staff training
- Customer relationship management
Affiliations
- Volunteer, Dream Box Ranch Animal Rescue, Tucson, AZ 2023 to present
Timeline
Social Media Manager
80's Rock Radio
08.2018 - Current
Licensed Insurance Agent
GEICO
10.2017 - 08.2018
Trainer
EGS Alorica
10.2015 - 10.2017
Curriculum Developer
Comedy Defensive Driving School
01.2000 - 03.2013
Administration Specialist - Military Administration
U.S. Army Administration School