Daniel Chang
Waco
Summary
Dynamic professional with proven expertise in enrollment management and team leadership at Baylor University. Bilingual in English and Korean, I excel in delivering exceptional customer service while managing documentation effectively. Recognized for enhancing training programs and fostering a welcoming community, I am committed to driving student success and engagement.
Overview
4
4
years of professional experience
Work History
One Stop Coordinator
Baylor University
Waco
02.2025 - Current
- Answered phone calls from student and parents for up to four hours per day
- Understanding and interpreting the needs of students while providing quality, personalized customer service for all enrollment service areas
- Managed one to three One Stop representatives including hiring, training, and coaching
- Develop training covering financial aid and student account topics to One Stop Representatives
- Maintain the One Stop OneNote and ensuring compliance across One Stop documentation
- Handle escalated inquiries and make outgoing calls to special populations
- Prepare and give presentations at recruitment events
- Track inquiry data and trends and provide updates to One Stop leadership
- Maintained a thorough working knowledge of federal and institutional financial aid regulations and policies such as FERPA and Federal Loan Programs
- Represented and adhere to Baylor and its values and policies
- Utilized Slate and Banner Channels to navigate through student information
- Represented Baylor One Stop on Enrollment Management and other Baylor Committees/Task Forces
- Attended trainings on federal, state, and institutional regulations regarding financial aid and student accounts.
Dormitory Desk Assistant
Calvin University
Grand Rapids
02.2022 - 05.2025
- Answered incoming phone calls, efficiently processing requests and relaying messages to appropriate personnel.
- Collaborated with team members to enhance service delivery and maintain a positive environment for dorm residents.
- Maintained accurate records through diligent data entry, ensuring accessibility of information for staff and residents.
- Provided guidance to residents and visitors regarding dorm and campus life, fostering a welcoming community at Calvin University.
Education
Bachelor's Degree - Elementary Education
Calvin University
Grand Rapids, MI08-2025
Skills
- Enrollment management
- Team leadership
- Bilingual in English and Korean
- Customer service
- Documentation management
Biography
I am currently a One Stop Coordinator at Baylor University after graduating from Calvin University in May of 2025.
I have held the position as a part-time residence life desk assistant at Calvin University as an undergraduate student from February 2022 to May 2025, helping incoming international/domestic as well as current students adjust to their on-campus life and ensuring a safe and positive community.
I look forward to pursuing a long career within higher education and serve students in the near future.
Timeline
One Stop Coordinator
Baylor University
02.2025 - Current
Dormitory Desk Assistant
Calvin University
02.2022 - 05.2025
Bachelor's Degree - Elementary Education
Calvin University