Contact Kris Zepeda, One Stop Coordinator , Austin

The University of Texas at Austin

Austin , TX

2019.05 - Current

Providing exceptional multi-tasking abilities to create personal connections and critical thinking while efficiently navigating systems, resources, and relevant data to resolve inquiries quickly.
Possessing communications abilities and working in a highly collaborative environment to achieve objectives.
Providing over the top experiences and customer services for all students and family's involved.
Understanding the importance of discretion and confidentiality; practicing with the upmost integrity.
Detail-orientated, organized individual with analytical skills who can pull, understand, and report on business metrics.
Screened prospective through interview process. Trained and developed One Stop team.
Providing expert personal support to students and various department/managers across multiple lines of business.
Support the mission, vision, and values of the University.

The Art Institute

Austin , TX

2015.03 - 2019.03

Professionally articulate educational programs, student services, and financial options to all parties involved.
Managing student experiences from inquiry to enrollment.
CRM Management to pursue qualified candidates for enrollments to determine acceptance.
Provide statistical reporting on lead generation to conversion.
Provide students with timely and accurate educational information on degrees, courses, college policies and producers, career services, and campus/community resources.
Key front face representative of Admissions; spearheading new scholarship programs and monthly recruitment events.
Strengthened outreach operations by aligning processes to capitalize on new educational trends.
Optimized student educational strategies with clear advice on course choices, progression and career options.

GO GROUND

Austin , TX

2014.11 - 2015.03

Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Administer team trips via proprietary software to ensure exceptional experiences.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.

Target Corporation

Corpus Christi , TX

2012.06 - 2014.12

Developing reliable team through weekly targets while managing compliance for certification requirements.
Proactive approach to delegating appropriately, communicating effectively to oversee a team of 20-30 team members.
Ability to interview team members to ensure a reliable Logistics/Backroom team.
Daily coaching and cross-training within operation channels.
Create scheduling plan in partnership with other Team Leaders based off monthly and weekly business workload and guest traffic.

Enterprise Rent-A-Car

Corpus Christi , TX

2011.09 - 2012.05

Maintaining strong sales quotas through educating our customers on variations of insurance provided.
Collaborate and communicate effectively to other branches for management of fleet.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Forecasted business needs and scheduled employees to meet expected demands.

Kris Zepeda