Summary
Overview
Work History
Education
Skills
Work Availability
Software
Timeline
Kris Zepeda

Kris Zepeda

One Stop Coordinator
Austin,TX
Stay hungry, stay foolish
Steve Jobs

Summary

CAREER OBJECTIVES

Highly-organized, customer service expert seeking to provide my expertise in developing and supporting individuals of diverse backgrounds within a fast-paced, innovative organization.

Overview

9
9
years of professional experience

One Stop Coordinator

The University of Texas at Austin
Austin , TX
2019.05 - Current
  • Providing exceptional multi-tasking abilities to create personal connections and critical thinking while efficiently navigating systems, resources, and relevant data to resolve inquiries quickly.
  • Possessing communications abilities and working in a highly collaborative environment to achieve objectives.
  • Providing over the top experiences and customer services for all students and family's involved.
  • Understanding the importance of discretion and confidentiality; practicing with the upmost integrity.
  • Detail-orientated, organized individual with analytical skills who can pull, understand, and report on business metrics.
  • Screened prospective through interview process. Trained and developed One Stop team.
  • Providing expert personal support to students and various department/managers across multiple lines of business.
  • Support the mission, vision, and values of the University.

Assistant Director of Admissions

The Art Institute
Austin , TX
2015.03 - 2019.03
  • Professionally articulate educational programs, student services, and financial options to all parties involved.
  • Managing student experiences from inquiry to enrollment.
  • CRM Management to pursue qualified candidates for enrollments to determine acceptance.
  • Provide statistical reporting on lead generation to conversion.
  • Provide students with timely and accurate educational information on degrees, courses, college policies and producers, career services, and campus/community resources.
  • Key front face representative of Admissions; spearheading new scholarship programs and monthly recruitment events.
  • Strengthened outreach operations by aligning processes to capitalize on new educational trends.
  • Optimized student educational strategies with clear advice on course choices, progression and career options.

NCAA Travel Coordinator

GO GROUND
Austin , TX
2014.11 - 2015.03
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Administer team trips via proprietary software to ensure exceptional experiences.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.

Sr. Team Lead

Target Corporation
Corpus Christi , TX
2012.06 - 2014.12
  • Developing reliable team through weekly targets while managing compliance for certification requirements.
  • Proactive approach to delegating appropriately, communicating effectively to oversee a team of 20-30 team members.
  • Ability to interview team members to ensure a reliable Logistics/Backroom team.
  • Daily coaching and cross-training within operation channels.
  • Create scheduling plan in partnership with other Team Leaders based off monthly and weekly business workload and guest traffic.

Management Trainee

Enterprise Rent-A-Car
Corpus Christi , TX
2011.09 - 2012.05
  • Maintaining strong sales quotas through educating our customers on variations of insurance provided.
  • Collaborate and communicate effectively to other branches for management of fleet.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Forecasted business needs and scheduled employees to meet expected demands.

Work History

BBA - Business Management

Texas A&M University - Corpus Christi, Corpus Christi, TX
2020.08 - 2020.08
  • Majored in Business Marketing

Education

Skills

    Customer Service Expert

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

MacOS

Workday

Texas A&M University - Corpus Christi - BBA, Business Management
0
One Stop Coordinator - The University of Texas at Austin
2019.05 - Current
Assistant Director of Admissions - The Art Institute
2015.03 - 2019.03
NCAA Travel Coordinator - GO GROUND
2014.11 - 2015.03
Sr. Team Lead - Target Corporation
2012.06 - 2014.12
Management Trainee - Enterprise Rent-A-Car
2011.09 - 2012.05

Timeline

Kris ZepedaOne Stop Coordinator