MacOS
Kris Zepeda
One Stop Coordinator
Austin,TX
Stay hungry, stay foolish
Steve Jobs
Summary
CAREER OBJECTIVES
Highly-organized, customer service expert seeking to provide my expertise in developing and supporting individuals of diverse backgrounds within a fast-paced, innovative organization.
Overview
9
9
years of professional experience
Work History
One Stop Coordinator
The University of Texas at Austin
Austin, TX
05.2019 - Current
- Providing exceptional multi-tasking abilities to create personal connections and critical thinking while efficiently navigating systems, resources, and relevant data to resolve inquiries quickly.
- Possessing communications abilities and working in a highly collaborative environment to achieve objectives.
- Providing over the top experiences and customer services for all students and family's involved.
- Understanding the importance of discretion and confidentiality; practicing with the upmost integrity.
- Detail-orientated, organized individual with analytical skills who can pull, understand, and report on business metrics.
- Screened prospective through interview process. Trained and developed One Stop team.
- Providing expert personal support to students and various department/managers across multiple lines of business.
- Support the mission, vision, and values of the University.
Assistant Director of Admissions
The Art Institute
Austin, TX
03.2015 - 03.2019
- Professionally articulate educational programs, student services, and financial options to all parties involved.
- Managing student experiences from inquiry to enrollment.
- CRM Management to pursue qualified candidates for enrollments to determine acceptance.
- Provide statistical reporting on lead generation to conversion.
- Provide students with timely and accurate educational information on degrees, courses, college policies and producers, career services, and campus/community resources.
- Key front face representative of Admissions; spearheading new scholarship programs and monthly recruitment events.
- Strengthened outreach operations by aligning processes to capitalize on new educational trends.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
NCAA Travel Coordinator
GO GROUND
Austin, TX
11.2014 - 03.2015
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Administer team trips via proprietary software to ensure exceptional experiences.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Sr. Team Lead
Target Corporation
Corpus Christi, TX
06.2012 - 12.2014
- Developing reliable team through weekly targets while managing compliance for certification requirements.
- Proactive approach to delegating appropriately, communicating effectively to oversee a team of 20-30 team members.
- Ability to interview team members to ensure a reliable Logistics/Backroom team.
- Daily coaching and cross-training within operation channels.
- Create scheduling plan in partnership with other Team Leaders based off monthly and weekly business workload and guest traffic.
Management Trainee
Enterprise Rent-A-Car
Corpus Christi, TX
09.2011 - 05.2012
- Maintaining strong sales quotas through educating our customers on variations of insurance provided.
- Collaborate and communicate effectively to other branches for management of fleet.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Forecasted business needs and scheduled employees to meet expected demands.
Education
BBA - Business Management
08.2020 - 08.2020
- Majored in Business Marketing
Skills
Customer Service Expert
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Workday
Timeline
Texas A&M University - Corpus Christi - BBA, Business Management
08.2020 - 08.2020
One Stop Coordinator - The University of Texas at Austin
05.2019 - Current
Assistant Director of Admissions - The Art Institute
03.2015 - 03.2019
NCAA Travel Coordinator - GO GROUND
11.2014 - 03.2015
Sr. Team Lead - Target Corporation
06.2012 - 12.2014
Management Trainee - Enterprise Rent-A-Car
09.2011 - 05.2012
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