DANIEL COLE

• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Managed multiple tasks and met time-sensitive deadlines.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained visitor log for entering and leaving facility for security purposes.

editing and typing documents and forward to clients in pdf format

• Edited documents to keep company materials free of grammar errors.

• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Worked well in a team setting, providing support and guidance.
• Empathize with clients and give ideas which resolves their problems
• help clients with objectives and ideas as regards their life plans.