DANIEL CONNERS
Nashville,TN
Summary
Highly motivated and customer-focused professional with a strong background in customer service. Committed to delivering exceptional experiences and building lasting relationships with clients. Adept at utilizing excellent communication skills and a people-oriented approach to enhance customer loyalty and satisfaction. Seeking a rewarding career in customer service to leverage experience and skills for contributing to organizational success and personal professional growth.
Overview
22
22
years of professional experience
Work History
Concierge
The Crestmoor at Green Hills
Nashville, TN, USA
06.2025 - 04.2026
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Customer Experience Representative
Fair Eyewear
Nashville, TN, USA
02.2021 - 01.2025
- Established a positive work environment by fostering collaboration and teamwork among staff members.
- Led opportunities that emphasized customer satisfaction and revenue generation through add-on sales and cross-selling of products/services.
- Developed training materials and programs to ensure the success of new hires.
- Collaborated with other departments to address concerns and find solutions that improved the customer experience.
Customer Solutions Representative
Tractor Supply Company
Nashville, TN, USA
09.2018 - 01.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Demonstrated adaptability through continuous learning of new systems and processes in a fast-paced environment, ensuring seamless integration into daily workflow.
- Boosted company reputation by providing exceptional customer support, leading to increased positive feedback from clients.
- Served as point of contact for customers during all stages of the sales process, maintaining clear communication and issue resolution.
Patient Access Specialist
Vanderbilt University Medical Center
Nashville, TN, USA
05.2017 - 08.2018
- Maintained patient confidentiality according to HIPAA guidelines and hospital policies.
- Provided exceptional customer service by addressing patient concerns promptly.
- Entered demographic and insurance information into databases to establish patient records.
- Collaborated with medical staff to ensure efficient processing of patient information.
Client Services Representative
Quore Systems
Franklin, TN, USA
01.2014 - 03.2017
- Provided exceptional customer service by addressing complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front Office Manager
Chartwell Hospitality
Franklin, TN, USA
07.2010 - 12.2013
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, fostering positive relationships with customers for future business.
Customer Support Representative
Verizon Wireless
Franklin, TN, USA
09.2004 - 05.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
Education
Associate's Hospitality Management - undefined
Northwest Mississippi Community College
05.2008
High school or equivalent - undefined
Franklin High School
05.2004
Skills
- Call center experience
- Appointment scheduling
- Complaint resolution
- Customer education
- Returns processing
- CRM software
- Teamwork
- Time management
- Customer service
- Problem-solving
- Multitasking
LANGUAGES
English
Native
Timeline
Concierge
The Crestmoor at Green Hills
06.2025 - 04.2026
Customer Experience Representative
Fair Eyewear
02.2021 - 01.2025
Customer Solutions Representative
Tractor Supply Company
09.2018 - 01.2020
Patient Access Specialist
Vanderbilt University Medical Center
05.2017 - 08.2018
Client Services Representative
Quore Systems
01.2014 - 03.2017
Front Office Manager
Chartwell Hospitality
07.2010 - 12.2013
Customer Support Representative
Verizon Wireless
09.2004 - 05.2010
Associate's Hospitality Management - undefined
Northwest Mississippi Community College
High school or equivalent - undefined
Franklin High School