Kia Sykes
Montgomery
Summary
Dynamic and empathetic customer service professional with extensive experience at Comcast and Titan Security. Skilled in active listening and conflict resolution, I excel in enhancing guest satisfaction and managing high-pressure situations. Proven ability to address inquiries promptly, ensuring a positive experience for diverse clientele while maintaining detailed knowledge of company policy.
Overview
5
5
years of professional experience
Work History
Concierge
Titan Security
08.2020 - 07.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Concierge
Related Management
08.2022 - 04.2024
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
Customer Service Representative
Comcast
09.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Evergreen Park Community High School
Evergreen Park, IL05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Paperwork processing
Timeline
Customer Service Representative
Comcast
09.2024 - 04.2025
Concierge
Related Management
08.2022 - 04.2024
Concierge
Titan Security
08.2020 - 07.2022
High School Diploma -
Evergreen Park Community High School
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