Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kia Sykes

Montgomery

Summary

Dynamic and empathetic customer service professional with extensive experience at Comcast and Titan Security. Skilled in active listening and conflict resolution, I excel in enhancing guest satisfaction and managing high-pressure situations. Proven ability to address inquiries promptly, ensuring a positive experience for diverse clientele while maintaining detailed knowledge of company policy.

Overview

5
5
years of professional experience

Work History

Concierge

Titan Security
08.2020 - 07.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Concierge

Related Management
08.2022 - 04.2024
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

Customer Service Representative

Comcast
09.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Evergreen Park Community High School
Evergreen Park, IL
05.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Paperwork processing

Timeline

Customer Service Representative

Comcast
09.2024 - 04.2025

Concierge

Related Management
08.2022 - 04.2024

Concierge

Titan Security
08.2020 - 07.2022

High School Diploma -

Evergreen Park Community High School
Kia Sykes