CHADSITY HERNANDEZ
The Bronx
Summary
Dynamic customer service professional with a strong work ethic and effective problem-solving skills, honed at First Services Residential. Proven ability to enhance resident satisfaction through exceptional communication and conflict resolution. Adept at mu ensuring seamless service delivery and fostering lasting client relationships.
Overview
2018
2018
years of professional experience
Work History
Concierge
First Services Residential
- Assisted residents with inquiries, providing timely and accurate information to enhance satisfaction.
- Coordinated bookings for amenities and services, ensuring seamless experiences for residents and guests.
- Managed incoming calls and correspondence, directing requests to appropriate departments efficiently.
- Developed strong relationships with vendors to facilitate prompt service delivery and support community events.
- Oversaw resident check-in process, welcoming newcomers and providing essential information about community resources.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Provided language translation services as needed, easing communication barriers for international guests.
Customer Service Representative
Derle Farms
Queens, NY
02.2007 - 06.2017
- Handled customer inquiries, providing accurate information and resolving issues efficiently.
- Assisted with order processing, ensuring timely fulfillment and customer satisfaction.
- Developed knowledge of product offerings, enhancing customer interactions and support.
- Maintained records of customer interactions, contributing to data accuracy and reporting.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma - Customer Service
Delaware Valley
Callicoon, NY02.1998
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Problem-solving
- Language translation
- Customer support
- Data entry
- Call center experience
- Call management
- Payment collection
- Call center operations
- Caller assistance
- Multitasking and organization
- Time management
- Empathy and patience
- Verbal and written communication
- Client relationship management
- Conflict resolution
- Telephone etiquette
- Stress management
- Strong interpersonal skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Derle Farms
02.2007 - 06.2017
Concierge
First Services Residential
High School Diploma - Customer Service
Delaware Valley