Daniel Conyers
Phoenix
Summary
Results-driven Claims Adjuster with a strong background at Silverrock, Inc., specializing in claims investigation and fraud detection. Proven ability to streamline processes and enhance efficiency, while fostering teamwork and collaboration. Adept at settlement negotiation and policy interpretation, ensuring compliance and client satisfaction in every interaction.
Overview
18
18
years of professional experience
Work History
Claims Adjuster
Silverrock, Inc.
Phoenix, AZ
11.2017 - Current
- Evaluated and processed mechanical repair claims, ensuring compliance with company policies and regulations.
- Verified mechanical repair claims and determined fair amount for settlement.
- Collaborated with clients to gather necessary documentation for claim resolution.
- Analyzed claim details to identify discrepancies and mitigate potential fraud risks.
- Streamlined claims processing workflow, enhancing efficiency and reducing turnaround times.
Master Automotive Technician
Drivetime
Phoenix, AZ
10.2014 - 11.2017
- Diagnosed complex automotive issues using advanced diagnostic tools and software.
- Performed detailed inspections and repairs on various vehicle systems, ensuring optimal performance.
- Kept abreast of emerging automotive technologies, incorporating new diagnostic tools and repair techniques to stay competitive in the industry.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Performed thorough quality control inspections on completed repairs, guaranteeing satisfaction upon delivery.
Master Automotive Technician
Mark Mitsubishi
Scottsdale, AZ
08.2008 - 07.2016
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
- Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
- Increased repeat business through building strong relationships with customers based on trust and quality of service.
Education
Automotive Engineering
American Technical Institute
Glendale, AZ1988
Skills
- Automobile claims specialist
- Analytical thinking
- Claims investigation and processing
- Mechanical Knowledge
- Fraud detection
- Teamwork and collaboration
- Continuous improvement
- Professional ethics
- Settlement negotiation
- Policy interpretation
Timeline
Claims Adjuster
Silverrock, Inc.
11.2017 - Current
Master Automotive Technician
Drivetime
10.2014 - 11.2017
Master Automotive Technician
Mark Mitsubishi
08.2008 - 07.2016
Automotive Engineering
American Technical Institute